Patient Access Representative 1 (On-Site) (H)

Current Employees:

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The Patient Access department has an exciting opportunity for a full-time Patient Access Representative 1 to work on-site on the UHealth Palm Beach location.

CORE FUNCTIONS:

• Serve as Patient Advocate and Service Ambassador by providing a favorable first impression and proactive attention to internal and external customers in order to meet or exceed expectations, address concerns, and optimize experience.
• Perform all on-site patient access registration related functions promptly without compromising patient safety, quality, service levels, and reimbursement.
• Comply and abide with all established UHealth policies and procedures related to Patient Access and State/ Federal regulations.
• Identify and collect patient’s self-pay responsibility including co-pays, deductibles, co-insurances, self- pay discount rates, global packages, and previous outstanding balances for both technical and professional components in POS 11 and 22 clinics thereby playing a key role in reducing AR, Bad Debt, and Collection Costs by collecting patient’s financial responsibility upfront.
• Perform other duties as assigned based on departmental needs.

Knowledge, Skills, and Abilities:

• Excellent verbal and written communications skills in English.
• Must possess excellent, critical thinking, analytical, troubleshooting, problem resolution, and customer service skills.
• Excellent mathematical and cash management skills.
• Knowledge of medical terminology preferred.
• Ability to work as an integral team member under minimal supervision, in a fast-paced, complex and highly stressful environment.
• Excellent interpersonal skills and ability to work effectively with physicians, co-workers, other departments and patients of all ages, and from across a broad range of cultural and social economic backgrounds.
• Computer literate and ability to use multiple systems and acquire proficiency in the following electronic systems: UChart Cadence/Prelude/Enterprise Billing, Passport HealthWorks Compliance Checker, Availity, RIS-PACS, CaneCare, UMCare, Intellidose, MCSL, Experian and all online verification systems used by contracted payors.
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CORE REQUIREMENTS:

• High School Diploma required; Bachelor’s degree preferred
• One (1) year of customer service experience required; experience in a healthcare related setting preferre.
• Bilingual (English/Spanish, English/Creole, English/French, English/Arabic) a plus.

Any appropriate combination of relevant education, experience and/or certifications may be considered.

DEPARTMENT ADDENDUM

Department Specific Functions

Projects a welcoming professional demeanor.  Interacts and works effectively with patients of all ages, and the healthcare team to ensure a favorable first impression and positive patient experience.  Coordinates wide range of functions from prearrival to discharge utilizing multiple systems including but not limited to: EPIC MyChart, Grand Central ADT, Cadence, Prelude, Radiant, OP Time, Care Everywhere, Resolute, Nice inContact Communication, and Aria Oncology simultaneously and independently to service patients promptly in a fast paced, constantly changing environment.  Performs pre-service validation prior to patient’s appointment for in person or virtual visits.  Assists patients in navigating self-serve technology options including but not limited to MyChart and Self check-in kiosks, in person or remotely.  Coordinates patient flow to ensure timely check-in and arrival to service area.  Obtains, confirms, and accurately enters and updates demographic, financial, and clinical HIPAA protected information.  Reviews real time eligibility insurance responses and/or master contract tool and updates coverages as needed.  Conducts critical communication with patients or legal guardian facilitating the understanding of and obtaining signature on legal, ethical,