IT Business Systems Analyst Supervisor

The work we do matters!

Hiring Agency:

Health & Human Services - Agency 25

Location:

Statewide, NE

Hiring Rate:

$30.450

Job Posting:

JR2024-00007203 IT Business Systems Analyst Supervisor (Open)

Applications No Longer Accepted On (If no date is displayed, job is posted as open until closed):

07-05-2024

Job Description:

The State of Nebraska, Department of Health and Human Services is seeking an Information Technology (IT) Business Systems Analyst Supervisor. Under limited supervision, the IT Business Systems Analyst Supervisor supervises IT Business Systems Analyst and/or IT Business Systems Analyst Coordinator positions on a regular and recurring basis. Performs business process analysis and design and provides systems support for automated business applications by serving as a liaison between the business end users and applications developers; as well as performs related work as assigned.

Are you a compassionate, results-driven professional with the skills necessary to provide leadership within an organization that helps children and families care for themselves resulting in healthier families and safer, more prosperous communities? If so, WE NEED YOU!

As an IT Business Analyst Supervisor, you will:

• Analyze and Report on Performance: Regularly analyze call center data and generate reports to provide insights into performance trends and areas for improvement.

• Foster a Positive Work Environment: Create a supportive and motivating work environment that encourages teamwork, professional growth, and employee satisfaction.

• Optimize Resource Allocation: Efficiently manage resources to handle peak call volumes, ensuring that the call center can meet demand without compromising service quality.


Hiring rate will increase July 1, 2024 to $30.450 per hour - Exempt

Work Schedule: Monday - Friday; 8:00 AM - 5:00 PM

Dress Attire: Business Casual

Office Location: Statewide depending on office space availability

 

Requirements / Qualifications

Minimum Qualifications:

Experience in leading or supervising employees engaged in the analysis of business processes and system requirements, and the creation of business process solutions for large-scale business system applications. OR Experience in coordinating business process projects through the facilitation of others for large-scale business system applications.

Preferred Qualifications:

Must have:

• A bachelor’s degree in a business-related field like business administration or human resources.

• Experience in employee management, operations, and human resources.

• Be proficient in staffing, scheduling, and performance management. Additionally, communication, analytical, technical, and problem-solving skills are also highly desired for this role.

• Supervisory experience.

• Customer Service Center experience.

• A high level of analyzing Data.

• Experience in Workforce Management.

To apply, you must meet the Minimum Qualifications and have many if not all the Preferred Qualifications. Please indicate on your application, on your resume, and/or in your cover letter the Preferred Qualifications that you have. We look forward receiving your application.

 

Knowledge, Skills, and Abilities

The best teammate for this position must:

• Be data-driven and analytical
• Foster creativity
• Keep an open mind
• Anticipate needs
• Have empathy

Should have:

Knowledge of: supervisory techniques; system analysis and design; computers and electronics, basic math; statistics; needs assessment techniques; information requirements analysis; specification development and writing; prototype evaluation; network application interfaces; principles and processes involved in business and organizational planning, coordination and execution; design techniques, principles, tools and instruments; instructional methods and training techniques.

Skill in: facilitation to solve problems; conveying users perspective to technical people in technical language and technical perspective to users in non-technical language; analyzing needs and product requirements to create a design; using mathematics to solve problems; using scientific methods to solve problems; finding ways to structure or classify multiple pieces of information; troubleshooting; information gathering; working with new material or information to grasp its implications; using logic and analysis to identify the strengths and weaknesses of different approaches; i