The North Face: Assistant Store Manager - Town Center Plaza

Assistant Store Manager  

As the Assistant Store Manager, you will lead, develop and motivate a team of brand advocates, ensuring a consistent best-in-class customer experience that aligns with our brand purpose and values. You will partner with the Store Manager to maximize profitability by ensuring that customer engagement, merchandising, operations, and community connection are all consistent and in compliance with company standards. 

The North Face, a VF Company 

At The North Face we dare to lead the world forward through Exploration. We were born to Explore. We were born to Disrupt. We were born to Lead.  

The North Face is the premier exploration company in the world.  Founded in the counterculture of Berkeley, CA in 1966 we have a long and storied legacy of enabling exploration, loving and protecting wild places, and creating iconic and technically advanced product. 

We believe that exploration is a mindset – both on the mountain and off the mountain – and it infuses everything we do. As a community of explorers, we stay curious about new ideas, places and people.  

 
By joining The North Face, you will help provide the best gear for our athletes and the modern-day explorer. You will also have the opportunity, tools and environment to more deeply explore the world around you and make meaningful, lasting connections.   

How You Will Make a Difference 

Responsibilities 

• Coach and develop staff to exceed individual and store productivity goals. 

• Promote excellence in customer service by modeling brand specific service standards, monitoring and responding to customer feedback, and ensuring the team is engaging with each customer to create an authentic brand experience. 

• Supervise floor coverage and activities, including opening and closing the store as scheduled. 

• In partnership with the Store Manager, provide training and ongoing development of store staff in customer engagement and all company programs, policies and procedures. 

• Foster an environment of development and accountability. 

• Support the Store Manager in achieving all financial and operational objectives including expense control, Loss Prevention, store audits, and weekly reports. 

• Assist Store Manager in the selection and hiring of qualified candidates. 

• Partner with the Store Manager on the implementation of visual merchandising directives and maintain standards consistent with company brand strategies, ensure merchandise on the selling floor is replenished appropriately. 

• Partner with the Store Manager to ensure compliance and adherence to loss prevention and safety policies and procedures, standards and practices, and company directives.    

• Model behavior that respects the background, experience, and cultural differences of others, while upholding the integrity and values of the VF Corporation and the brand.  

• Promotes an environment that encourages participation, creativity, and learning by sharing best practices and building on the ideas of others. 

What You Bring 

Required  

• 3 or more years of store leadership experience in a fast-paced, highly engaging retail environment  

• Ability to work a flexible schedule to meet the needs of the business; will require weekends, ev