TradeAgent Client Services Manager

Role profile:

LSEG is in the process of launching a series of Post Trade services which expand beyond the traditional core clearing businesses.

As part of the effort to launch new products and services within the new Post Trade Division, LSEG is seeking to hire a Manager, based in the US, who will be responsible for client services interaction within the existing TradeAgent Client Services team, including working with those clients and the TradeAgent Product team to develop and implement new products within the service as well as supporting the successful delivery of those new products to the customers

The ideal candidate must have detail understanding of OTC Equities derivatives and customer interaction experience.

The role requires individuals to work closely with external and internal stakeholders to ensure queries and issues are followed through to resolution. There are significant growth opportunities for the business and as such the role would suit a highly motivated individual who is keen to work in a dynamic environment.

Key responsibilities:

Working in the existing Client Services team to respond to all client / customer enquiries, and to support future innovation and development of products and services, contributing to overall business growth and expansion of service capabilities.

• Support customers in onboarding to the service and the subsequent daily interaction including detailed product walk-throughs to testing and adoption
• Work with current and perspective customers in collating and designing Product enhancements through a variety of methods including hosting design workshops
• Assesses and tests implemented client technology solutions are operational and performing as required
• Supports the preparation of communications to customers regarding new and improved technology solutions
• Identifies and help manage project risks and issues

Key skills required:

• Ability to understand technical implementation of end to end processes including interactions and dependencies between processes and systems and services
• Good communication skills along with the ability to effectively collaborate with cross functional teams.
• Strong analytical, numerical and problem-solving skills, with good attention to detail
• Strong computational skills such as MS Excel
• Good interpersonal and influencing skills.
• Proactive and driven.
• Able to manage workload/ priorities and ability to work to deadlines
• Ability to work alone or as part of a team.

Ideal Experience:

• Working in a delivery role for middle-office or similar area of an investment bank, institutional investment manager, clearing organisation, or similar financial institution.
• Understanding of existing Post Trade OTC trade processes including relevant market infrastructure, OTC Equities essential with Rates being a benefit
• Understanding of the current industry inefficiencies/challenges across OTS Equities landscape and achievable views on what can be done better going forward.

Compensation/Benefits Information (New York applicants only):

LSEG is committed to offering competitive Compensation and Benefits. The anticipated base salary for this position is $122,000 - $226,600.

Please be aware base salary ranges may vary by geographic location, city and state. In addition to our offered base salary, this role is eligible for our Annual Incentive Plan (AIP/”bonus plan”). Target AIP rates will be commensurate with role level and posted career stage. Individual salary will be reflective of job related knowledge, skills and equivalent experience. LSEG roles (excluding internships and part-time roles of less than 20 hours per week) are typically eligible for inclusion in our LSEG Benefits program, which includes offerings of: Annual Wellness Allowance, Paid time-off, Medical, Dental, Vision, Flex Spending & Health Savings Options, Prescription Drug plan, 401(K) Savings Plan and Company match. LSEG’s Benefits plan also includes basic life insurance, disability benefits, emergency backup dependent care, adoption assistance commuter assistance etc.

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