Customer Success Manager

At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their educations and careers. We do this by giving smart, creative, passionate people opportunities to create awesome.
And that’s where you come in: We are looking for an experienced Customer Success Manager to work with our K12 clients. This position will focus primarily on supporting our customers who have implemented Canvas and providing exceptional customer service to maintain strong relationships. The Customer Success Manager will participate in efforts to help grow the account and increase the market presence of Instructure. The main focus of this position is to manage existing accounts and position Instructure to capture additional market share through a solutions oriented approach.

What you will be doing:

• Manage customer relationships
• Increase market share from existing account base and new business to business opportunities
• Act as liaison between customer and Instructure

What you will need to know/have:

• Requires a Bachelor's Degree with a minimum of 4+ years Account Management experience, or equivalent.
• Exceptional communication skills both written and verbal.
• Ability to build strong relationships and develop partnerships.
• Capacity to set correct expectations and manage issues to completion.
• Multitask and prioritize tasks in a changing environment.
• Strong team mentality, utilizing internal and external resources strategically and judiciously.
• Customer facing background within the software industry.
• Strong grasp of the trends and needs in the field of K12 education.
• Demonstrated ability to solve problems and seek solutions.
• LMS experience preferred.
Preferred experience includes:
• Experience with Canvas LMS in a teacher or administrator role.
• Experience working with key stakeholders and decision makers.

Get in on all the awesome at Instructure!

• Competitive salary and 401k. 
• Medical, dental, disability, and life insurance. 
• HSA program, vision, voluntary life, and AD&D. 
• Tuition reimbursement.
• Paid time off, 10 paid holidays, and flexible work schedules. 
• Gym club reimbursements and rewards-based fitness tracking.
• iMacs or MacBooks

We’ve always believed in hiring the most awesome people and treating them right. We know that the more diverse we are, the more diverse our ideas will be and when we openly welcome those ideas, our environment is better and our business is stronger.
At Instructure we participate in E-Verify and yes, in case you didn't catch it from the above, we are an Equal Opportunity Employer.
All Instructure employees are required to successfully pass a background check upon being hired.