At Luminare Health , our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Job Summary

Provides IT support and leadership of service management and service delivery areas. Responsible for effective support and satisfactory outcomes of IT support delivery and ITSM process/services. Will drive and govern the enterprise incident, request and problem management programs. This position will be heavily involved in developing and governing both process execution and process improvements that address all phases of activities for documenting, classifying and managing work and problems efficiently and effectively. This position has moderate to minimal direction for day-to-day activities and requires the ability to plan, execute and lead moderate to complex issues and objectives independently. Works with partners and Other IT teams on quality initiatives, reporting, and governance. Develop and present data trends, dashboards and SLA’s.

‘’This job description is not intended to be all inclusive and the employee will also perform other reasonably related duties as assigned.’’

Please note: While this role is based remotely, candidates must live in one of the following states to be considered: IL, IN, IA, KS, MO, MT, NM, NC, OK, PA, TN, TX or WI.

Minimum Requirements:

• Bachelor’s Degree and/or 2 – 4 years of related experience OR High School Diploma or GED with 4-6 years of related experience. 

• Background in Incident and problem management processes; and service delivery support 

• Knowledge of IT standards, procedures, policies.  

• Must be an organized, self-starter and results oriented person. 

• Must be capable of adapting to change and help to drive change in the organization. 

• Experience working on projects and managing simple project efforts. 

• Demonstrated ability to collaborate with all levels of an organization 

• Ability to work with cross- functional teams and to influence both internally and externally  

• Strong verbal and written communication skills with the ability to influence differing and diverse audiences. 

• Ability to analyze data.  Can present and support problems and continuous improvement with supporting data 

Preferred Requirements

• Experience working with and/or supporting IT Service Management Tools, preferably Service Now
• Familiarity with HIPAA, COBIT, ITIL, CMMI and other process standards. 
• ITIL foundations certified with knowledge and understanding of ITIL best practices. 
• Process design, training and governance 
• Ability to develop and deliver presentations to Senior Leader levels  

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EEO Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

Pay Transparency Statement:

At Luminare, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness