Customer Service Representative

About the Role

We’re looking for a highly responsive, detail-oriented Customer Service Representative who thrives in a fast-paced, team-oriented environment. This role sits at the center of our commercial organization supporting customers, managing high-volume quoting, and helping move opportunities from inquiry to order with speed and accuracy.

This is more than a traditional customer service role. You’ll play a critical part in inside sales execution, customer experience, and revenue growth, while helping us deliver on our commitment to being easy to do business with.

What You’ll Do

Customer Experience

• Serve as a primary point of contact for customers, dealers, and partners

• Deliver a responsive, solutions-focused experience across phone and email

• Proactively communicate updates, timelines, and next steps

• Resolve issues with a “start from yes” mindset while maintaining company standards

Inside Sales Support

• Manage and follow up on inbound opportunities and customer inquiries

• Support the sales team by advancing quotes and opportunities through the pipeline

• Build relationships with customers to understand needs and recommend solutions

• Reinforce value in pricing and help position our products effectively

Quoting & Order Execution

• Prepare accurate, timely quotes across multiple product lines

• Balance speed and precision in a high-volume quoting environment

• Partner cross-functionally (sales, operations, engineering) to ensure feasibility and accuracy

Process & Team Contribution

• Identify opportunities for process improvement and increased efficiency

• Collaborate across teams

What Success Looks Like

• Fast, accurate quote turnaround times

• Strong follow-up discipline that drives quote-to-order conversion

• High customer satisfaction and ease of doing business

• Clear communication across teams

Qualifications:

• Communication Skills: Strong verbal and written communication skills with the ability to clearly explain product features, benefits, and pricing.

• Customer Focus: A passion for delivering outstanding customer service, combined with a talent for solution-focused communication and resolving customer concerns effectively.

• Computer Literacy: Proficiency in office productivity software is required, with the ability to quickly learn and utilize ERP systems, automated quoting software, CRM systems.

• Product/Service Knowledge: A willingness to gain a deeper understanding of manufacturing processes and product offerings. Knowledge of refrigeration is a plus but not required.

• Team Player: Collaborates effectively with marketing, sales, accounting, and operations teams to ensure seamless workflows and shared goals.

• Organization and Multi-Tasking: Ability to prioritize tasks effectively, manage multiple quotes, answer customer inquiries, and meet deadlines in a fast-paced environment.

• Mathematical Skills: Proficiency in calculating figures such as discounts, pricing multiples, and percentages is essential.

Education and/or Experience

A high school diploma is required, along with 3-5 years of relevant experience in an estimator or customer-facing role.

Physical Demands

Extended periods of time sitting and using a computer.

So, what do you get out of working at Leer, Inc. beyond a friendly work environment and the best teammates around? A competitive compensation package that other manufacturers can’t beat. Take a look.

ESOP Distributions

An ESOP is an Employee Stock Ownership Plan. Like mentioned above, Leer Inc. is 100% employee owned. That means you will be an employee-owner and own a piece of the company. Trust us when we say, if you include your yearly ESOP payments, we offer a compensation package that’s difficult to beat. Don’t believe us? Stop in and we’ll show you.

• Generous Paid Time Off (Starts at 3-Weeks in 1st Full Year)

• 11 Paid Holidays

• Health Insurance (Subsidized by Leer)

• Dental Insurance

• Vision Insurance

• Short-Term Disability Insurance (Paid by Leer)