General Manager Restaurant - The Coffee Shop

Specific Job Functions:

• Monitor service levels on the dining room floor and adjust staffing levels as needed
• Maintain Food Line Check to constantly ensure all ticket times meet property established standards
• Ensure guest satisfaction by approaching every table and making sure the guest dining expectations have been achieved
• Complete paperwork, daily reports, menu analysis, cost analysis, monthly Profit and Loss statements and other necessary financial analysis for the restaurant
• Order product and supplies for the restaurant
• Conduct daily pre-shift meetings and regular staff training meetings
• Manage and lead staff including hiring, scheduling, employee counseling and commendations
• Train employees on steps of service, sequence of service and hold them accountable to the standards
• Ensure daily operational tasks are performed and completed
• Ensure equipment is in proper working order
• Ensure areas of the restaurant are constantly maintained for cleanliness
• Practice necessary sanitation methods to ensure food safety standards are followed
• Communicate via e-mail in a professional manner and follow computer use guidelines
• Ensure necessary tools are provided to staff as needed
• Ensure adequate staffing levels are maintained
• Control and provide for budgeted labor costs
• Ensure departmental & company policies are followed
• Achieve service, financial, and human resource goals set forth by company executives
• Perform all duties as deemed necessary for the success of the department

 

Qualifications:

• Two years prior high-volume restaurant management experience required
• Communicate effectively in English both verbally and written forms
• Must possess basic computer skills including Word, Excel, Outlook and Access
• College degree preferred