Customer Representative Specialist - Lewiston - Anticipated Vacancy

Location: Lewiston,Maine,United States

Position: Customer Representative Specialist 
Department: Bureau of Motor Vehicles - Lewiston Branch
Schedule: Monday - Friday 8:00AM-5:00PM
Job Class: 6604

Salary: $18.76 - $27.03 hourly

Closing Date: May 7, 2025

Join Our Team at the Department of the Secretary of State

At the Department of the Secretary of State, we are a team dedicated to providing efficient and exceptional service to our community. We prioritize work-life balance and offer great benefits to support our team in achieving professional success while maintaining personal well-being. Join a team that fosters a culture of teamwork, integrity, and continuous improvement, offering opportunities for growth and making a meaningful impact on the lives of our citizens.

Are you ready to make a difference?
We are looking for dedicated and collaborative individuals who thrive in a dynamic, growth-focused environment. If you are passionate about making a difference, driving success, and being part of a positive team culture, we want you on our team.

About the Position:

We are seeking motivated candidates for the position of Customer Representative Specialist in the Bureau of Motor Vehicles Lewiston Branch. As a Customer Representative Specialist, you will be determining eligibility for and issuing various credentials, registrations, permits, and licenses, ensuring compliance with various federal and state laws, rules, and policies. You would make independent decisions on the appropriate processes to follow, provide information, and take action in order to ensure motor vehicle registrations, title applications, driver permits/licenses, state identification cards, and other services are provided in conformance with motor vehicle laws, rules, policies, and various federal regulations. You will play an important role in ensuring operational success and contributing to a positive and productive work environment. Whether you’re providing direct services, supporting internal processes, or driving key initiatives, your role will be vital to the success of the team.

This position has a starting hourly pay rate of $20.75!!

What We’re Looking For:

• Team Collaboration: Ability to work effectively within a team, contributing to shared goals and helping others succeed.
• Communication Skills: Clear and effective communication with colleagues, management, and stakeholders to ensure alignment and clarity.
• Adaptability: Willingness and ability to adapt to changing priorities, processes, and technologies.
• Problem-Solving: Strong critical thinking skills to identify issues and propose innovative solutions.
• Attention to Detail: A focus on accuracy and thoroughness in completing tasks and managing responsibilities.
• Professionalism: Maintain a positive and respectful work environment through thoughtful, courteous interactions.
• Composure Under Pressure: Ability to stay focused, level-headed, and effective in high-stress or fast-paced situations.

Key Competencies We Value:

• Emotional Intelligence: Ability to understand and connect with others, showing empathy while maintaining professionalism and accountability.
• Conflict Resolution & Feedback: Skill in managing difficult situations and offering constructive feedback with tact and respect.
• Time Management: Strong organizational and multitasking abilities to balance various responsibilities effectively.
• Commitment to Excellence: Dedication to achieving high standards in service delivery and personal work performance.
• Continuous Improvement: A mindset focused on improving processes, learning new skills, and supporting team development.

In this role, you will:

• Assist customers with motor vehicle registrations, driver’s lic