Customer Service Project Leader

Position Description

At a Glance

 

Legrand has an exciting opportunity for a Customer Service Project Leader to join the Customer Service Team in Chicago, IL. This position will serve as the primary customer contact and project administrator for order related activities. The successful candidate will have demonstrated ability in establishing and maintaining positive business relationships; both internally and externally.  

 

We are seeking someone with project/order management overview experience.  This position has a set customer base managing large orders requiring attention to customer needs, a sense of urgency, and a commitment to service, as the customer defines it.  She/he will be responsible for supporting customers with order configuration, order processing and status, ensuring delivery requirements and deadlines are met, and complaint resolution.  The Customer Service Project Leader is expected to exercise sound judgment and creativity in meeting both business goals and customer expectations.  This position reports to the Customer Service Supervisor.

 

 

What Will You Do?

• Ensure all orders are processed accurately
• Ensure all customer requests for product and general information are processed accurately and are delivered to the customer within the agreed upon lead-time.
• Ensure that all customer databases are accurate and stable at all times.
• Manage a monthly budget aimed to find resolution of any complaints which can’t be processed within the department policies and procedures.
• Ensure promptly resolution of any claims by adhering, as much as possible, to the department policies and procedures
• Establish and maintain business partnerships with customers

Qualifications

Required Skills

• Associate degree in business is a plus
• 3-5 years’ customer service experience (customer care, order entry, etc.)
• Customer Service experience within the lighting, electric, or construction industries is a plus
• MRP and Windows knowledge
• Proficient with the use of computer-based tools – JD Edwards (preferred), MS Office Suite

Competencies:

• Must be capable of solving problems in intense, time-compressed situations
• Outstanding communication in English, both orally and in writing at multiple levels
• Passionate about customer-service with a sense of urgency.
• Detail oriented, well organized, and able to multi-task
• Professional appearance and attitude

 

The Company:

For more than 25 years, Focal Point, a brand of Legrand, has brought it all to light with beautiful, efficient luminaires and acoustic solutions that stand the test of time, human-centric technology, and a commitment to being easy to do business with. We are vertically integrated, Chicago-based architectural lighting and integrated acoustical systems manufacturer and pride ourselves on delivering exceptional products and services to those who specify and install them. a result, we provide superior quality, customization capabilities, and quick answers, all from right here, in the middle of America.

To apply: www.focalpointlights.com/careers

Why choose Focal Point?  Watch this video to find out!

 

Focal Point is an Equal Opportunity Employer. All candidates will be evaluated on the basis of their qualifications for the job in question. We do not base our employment decision on an employee's or applicant's race, color, religion, age, gender or sex (including pregnancy), national origin, ancestry, marital status, sexual orientation, gender identity, genetic identity, genetic information, disability, veteran/military status or any other basis prohibited by local, state, or federal law.

 

©2023 Focal Point, LLC | 4141 S. Pulaski Road, Chicago, IL 60632

Company Info

About Legrand

Representing more than 150 years of innovation, Legrand is the global specialist in electrical and digital building infrastructures. Our purpose is improving lives by transforming the spaces where people live, work and meet with electrical and digital infrastructures and connected solutions that are simple, innovative and sustainable. Every day, over 39,000 Legrand employees work hard to enhance the buildings of tomorrow. Legrand is a global, publicly traded company listed on the Euronext (Legrand SA EPA: LR) with revenue of €7 billion, and products sold in 180 countries. For more information, visit www.legrandgroup.com/en

 

About Legrand North and Central America

Legrand North and Central America (LNCA)