Specialist, Business Capability Team Analysis (P&C)

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Successful candidates will bring a balance of hands-on technical configuration experience and strong business partnership skills. This role is focused on doing the work—configuring workflows, mapping processes, and translating requirements into scalable system solutions.

Key qualifications include:

• Hands-on experience configuring business processes and workflows using automation platforms such as SS&C AWD (Chorus) or similar tools.

• Strong ability to gather, analyze, and document business requirements and translate them into effective system configurations and process maps.

• Working knowledge of APIs, web services, and data mapping concepts to support integrations across enterprise systems.

• Proficiency in SQL (or similar query languages) for data validation, reporting, and troubleshooting configuration or workflow issues.

• Experience with enterprise software configuration and basic system administration, including promoting changes across development, test, and production environments and using version control concepts.

• Understanding of Property & Casualty (P&C) insurance operations—particularly claims, underwriting, and policy servicing—with the ability to align technical solutions to real-world workflows.

• Ability to partner closely with business stakeholders, lead requirement discussions, and ensure technical solutions meet operational needs.

• Analytical mindset with the ability to troubleshoot configuration issues, identify root causes, and recommend scalable, long-term improvements.

• Experience supporting process improvement efforts, including identifying automation opportunities and improving efficiency through configuration changes.

• Comfort working in Agile or product-oriented delivery environments, collaborating with cross-functional teams including business, IT, and product partners.

#LI-BC1

Job Description Summary

Do you want to be a member of a team that aspires to lead business innovation in the insurance and financial services industry? Are you an entrepreneur at heart, able to pivot quickly and be agile in your approach? If you're passionate about fueling growth, driving improvement and solving needs in a way that haven't yet been imagined, then Nationwide's Business Capability Team may be the place for you!

As a Specialist, you will be responsible for providing subject matter expertise to inform business outcomes, in addition to providing competitive industry analysis for a product and journey in support of a single line of business.

You will also be a member of a broader product and journey team representing the interests of all business stakeholders. You will be responsible for measuring progress against business outcomes and timelines ensuring the technology solution aligns to the business strategy and delivers expected business benefit measured by adoption of changes. You'll provide key support to the Business Capability Owner, representing the customer point of view while also examining processes and practices to determine how to best support the product and journey.

Job Description

Key Responsibilities:   

• Analyzes user needs, defines and documents business requirements, validates assumptions, evaluates solution options, partners with User Experience to create prototypes, leads proof of concepts, recommends appropriate solutions to Business Capability Manager. Provides insight for Business Capability Owner to support prioritization of the work. 

• Provides business process expertise directly or by leveraging SMEs; Conducts current state and future state process analysis.                                                                                                                           

• Consistently reviews KPIs that measure effectiveness of th