GENERAL MANAGER/ GM (3704)

We’re seeking a dynamic and results-oriented Automotive General Manager (GM) to lead our dealership operations. This is a pivotal leadership role, responsible for driving profitability, enhancing customer satisfaction, and leading a high-performing team across both sales and service departments.

The ideal candidate will bring a proven track record of success in automotive retail management, with strong operational acumen, a passion for delivering exceptional customer experiences, and the ability to inspire and develop teams.

Key Responsibilities:

• Leadership & Team Development:
  Lead, mentor, and inspire sales and service department teams. Provide coaching and training to ensure individual and departmental success.

• Operational Oversight:
  Manage all aspects of variable operations, including new and used vehicle sales, internet sales, F&I, and service drive sales to optimize dealership profitability.

• Customer Experience:
  Monitor and improve customer satisfaction metrics (CSI), ensuring a seamless sales-to-service experience and addressing areas for improvement.

• Sales Performance:
  Drive showroom and online traffic through strategic marketing initiatives (SEO/SEM, traditional media, direct mail). Maintain deep product knowledge and ensure team readiness.

• Recruitment & Training:
  Hire, train, and retain top-performing sales professionals. Conduct regular training sessions and performance reviews to promote continuous improvement.

• Collaboration & Communication:
  Work closely with department managers to align goals, streamline processes, and maintain operational excellence across all functions.

• Profitability & Reporting:
  Achieve monthly and annual forecasts for vehicle sales, gross profit, and departmental expenses. Identify and act on opportunities to grow F&I income and overall dealership revenue.

What We Offer:

• Competitive compensation package (base salary + performance-based incentives)

• Full benefits package including health, dental, and vision insurance

• 401(k) with employer match

• Opportunities for professional growth and advancement

• A supportive and team-oriented work environment

Qualifications:

• Minimum 5 years of experience as a General Sales Manager or General Manager in a high-volume dealership.

• Demonstrated success in achieving sales goals, high CSI scores, and strong departmental profitability.

• Proven ability to build, lead, and retain high-performing sales teams.

• Expertise in digital and traditional marketing strategies to drive traffic and leads.

• Strong understanding of F&I operations, desking deals, and training sales staff on effective selling techniques.

• Experience with used vehicle acquisition, merchandising, and inventory management.