Operations Analyst, LSS Customer Success & Services Team

Company Description

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

Job Description

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team. 

As an Operations  Analyst, you will support deal management operations within the LSS Global Services Team. As programs in this business continue to grow, you will partner closely with leaders to coordinate the management process for pre-sales and closed-won deals, team capacity planning, Demand Plan completion & quality, team communications, and the preparation of internal quarterly business reviews and other strategic reporting needs. 

This is a data-driven role, which requires excellent organization and attention to detail. Clear communication and comfort working with large sets of data are requirements. You serve as a project manager for key operational activities in addition to building cross functional relationships. This role will enable our business to support LSS Customer Success & Global Services operations, helping to ensure our customers are maximizing the benefits of our solutions.

Responsibilities:   

• Manages daily assignment, communications, and record keeping for all implementation, pilot, enablement opportunities globally, including vetting & validating license Demand Plan completion 

• Maintains updated capacity plans for the Global Services Team to ensure equitable assignment processes 

• Completes regular reporting and data requests, showcasing impact of strategic initiatives to internal stakeholders   

• Conducts regular audits of pre-sales deals to ensure our deal management process is accurate  

• Leverages Smartsheets and D365 to manage program pipeline, update customer data,  

maintain input completion metrics, and pull reporting in timely cadence to support business operations 

• Manages LSS Global Services CSAT survey process to collect valuable feedback from internal and external customers  

• Interfaces with CS & Services leadership teams on program logistics and operational needs   

• Assists in creating and updating program management assets, including internal facing resources, key performance indicator (KPI) reports, and communications   

• Partners with Customer Success Sales Operations Team to evolve program materials, enhancements and requirements   

Qualifications

Basic Qualifications:  

•  Bachelor's Degree or equivalent experience 

• 3+ years of experience working in an operations, analytics or program/project management role 

Preferred Qualifications:  

• Previous experience within a SaaS environment  

• Excellent verbal and written communication skills with the ability to document and communicate with internal stakeholders   

• Highly detail oriented and organized with ability to effectively prioritize and multi-task  

• Proficiency with MS Office  

• Experience working with Salesforce, Dynamics and/or Smartsheets 

• Ability to leverage numbers and insights to influence & drive sound decision making  

• Experience in communicating effectively and present to Senior Executives  

• Experience in working with Tableau, SQL and/or Presto, Anaplan a plus 

• Ability to effectively solve complex problems from high priority strategic initiative

   

Suggested Skills:

• Operations Analytics

• CRM Systems

• Smartsheet program management

LinkedIn is committed to fair and equitable compensation practices. 

The pay range for this role is $74,000 to $119,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depthy of experience, certifications, and specific work location. This may be different in