Director IT Operations

Empowered to live. Inspired to work.
Compeer Financial is a member-owned cooperative located in Illinois, Minnesota and Wisconsin. We bring together team members with a variety of backgrounds and experiences to help provide financial services to support agriculture and rural communities. Join us in a culture that not only promotes meaningful work and professional development, but provides a flexible, hybrid work environment and excellent benefits, which empower you to thrive both personally and professionally.

How we support you:

• Hybrid model – up to 50% work from home
• Flexible schedules including ample flexibility in the summer months
• Up to 9% towards 401k (3% fixed Compeer contribution plus up to 6% match)
• Benefits: medical, dental, vision, HSA/FSA, life & AD&D insurance, short-term and long-term disability, wellness program & EAP
• Vacation, sick leave, holidays/floating holidays, parental leave, and volunteer paid time off
• Learning and development programs
• Mentorship programs
• Cross-functional committee opportunities (i.e. Inclusion Council, emerging professional groups, etc.)
• Professional membership/certification reimbursement and more!

Casual/seasonal & intern team members are not eligible for benefits except for state-mandated programs.

To learn more about Compeer Financial visit www.compeer.com/careers. 

 This position offers a hybrid work option up to 50% remote and is based out of the Mankato, MN; Lakeville, MN; Sun Prairie, WI or Bloomington, IL office location.

The contributions you will make: 

This position is responsible for the strategic direction, operational excellence, and service delivery of enterprise BT operations with a focus on Client Service, Service Delivery, Service Reliability, and Service Management. The incumbent ensures that BT services are delivered reliably, efficiently, and in alignment with business needs and user experience expectations. Incorporating Site Reliability Engineering (SRE) principles, drives operational maturity, builds reliability and automation into BT operations, oversees incident, problem, and change management practices, and leads continuous improvement efforts to optimize service performance and customer satisfaction. Provides strong, values-based leadership, fosters a high-performing team culture, and ensures effective service management, execution of operational roadmaps, and alignment with enterprise outcomes.

A typical day: 

Strategic Leadership and Execution.

• Translates enterprise and BT strategies into actionable BT operations, service reliability, and service delivery roadmaps.
• Leads the design and execution of BT service management (ITSM) and SRE frameworks to ensure operational stability, reliability, and resilience.
• Establishes and maintains reliability metrics (SLIs/SLOs) and integrates them into service management and business reporting.
• Ensures BT service delivery is customer-centric, cost-effective, and reliability-focused, emphasizing proactive issue prevention over reactive response.
• Evaluates and integrates emerging practices and technologies (e.g., AI-driven observability, automation, self-healing systems, predictive monitoring) that enhance user experience and operational efficiency.
• Partners with BT leadership, security, infrastructure, and application teams to ensure resilient service delivery capabilities that meet current and future business needs.
• Drives a culture of continuous improvement and reliability engineering across BT operations.

Team Leadership.

• Provides day-to-day leadership and coaching to service delivery, SRE, BT service desk, and ITSM process owners.
• Builds and sustains a collaborative, inclusive, and high-performing team culture aligned with organizational values.
• Develops team members through mentoring, training, and career development with a focus on SRE disciplines (monitoring, automation, incident response, capacity planning). • Promotes shared accountability between operations, SRE, and development teams for availability, latency, and performance outcomes.
• Creates succession and workforce planning strategies ensuring the right mix of IT operations, service delivery, and reliability engineering skills are in place to support evolving business needs.
• Fosters strong cross-functional partnerships across BT, business units, and vendor partners to ensure seamless, reliable service delivery.

BT Service Operations and Delivery.

•  Oversees incident, problem, change, and request management processes to ensure efficient resolution and resilient service recovery.
• Implements proactive