Sr. Professional Services Consultant - Resident, Federal

Company Description

Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company’s cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. 

With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances. 

Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Zscaler’s purpose-built security platform puts a company’s defenses and controls where the connections occur—the internet—so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.

The Zscaler Sales Culture

Winning Technology and Products -We offer the best technology and products for the cloud first world. We pioneered cloud security and continue to grow our 70B + TAM by releasing new products every year.

Investing in People – A well-funded and world-class Sales Strategy and Enablement Team to help you succeed.  Sales process, practical methods and training to help you ramp faster and close larger deals as companies accelerate their move to the cloud.

Supportive Leadership – An industry leading leadership team with strong values, off the chart business acumen that will help you succeed quickly, while providing mentorship and career growth.

Competitive; We Play to Win – We are playing in a rapidly growing TAM and huge market mega-shifts that leads directly to Zscaler; tracking a growth path similar to Salesforce, Workday, & ServiceNow.

Job Description

Resident Consultants at Zscaler help their customer(s) properly deploy, configure, and operationalize their Zscaler solution throughout the lifecycle of the assigned engagement (usually a minimum of 12 months).  Zscaler Resident Consultants are experts in their field and are expected to integrate with the customer’s team(s) in order to ensure Zscaler’s solutions are proper designed, configured, resilient, and that overall best practices are followed.

This opportunity is for a Remote Resident Consultant position and the candidate will perform the majority of their work remotely, although travel to a customer’s site may be required on an as-needed basis.

ALTERNATE OPTION
This opportunity is for an Onsite Resident Consultant position and the candidate will be required to perform their work onsite at a pre-approved customer work location for a specified number of hours per week (usually ~40/hours per week).  Remote work is expected to be limited for this position.
 

Responsibilities:

• Become a Zscaler cloud services expert through self-study, company training, and a desire to excel.
• Collaborate with and assist the larger Zscaler Professional Services team to ensure the continued success of your fellow team members, Zscaler, and our customers.
• Integrate with Customer’s cyber security/network security team(s) to assist in integrating Zscaler solutions into the customer’s environment by providing configuration guidance, recommendations, best practices, etc.
• Assist customers with testing and troubleshooting.  Escalate to Zscaler Support, Engineering, and/or Cloud Operations as required.
• Provide regular status reports for critical incidents, projects, and proactive services to both the Customer and Zscaler-internal teams.
• Respond rapidly to unplanned events, including after hours for Severity 1 issues.  This includes a willingness to work out of normal business hours without prior notice (upon customer demand).
• On an as needed/pre-approved basis, travel to customer location(s) to assist with short-term customer objectives.
• Be able to pass customer-required drug-screening and/or background checks.  Zscaler recruiter/hiring manager will provide details on the exact requirements when discussing this opportunity.
• Meet customer COVID vaccination requirements or qualify for a reasonable accommodation (as defined by customer).  Zscaler recruiter/hiring manager will provide details on the exact requirements when discussing this opportunity.

Qualifications

• 6+ years of prior work experience in similar positions (e.g. Solut