Retail District Manager

Leads, coaches, guides, advises, mentors, recruits, develops, manages and schedules a remote team of part-time merchandising representatives, retail specialists, zone specialists, zone leaders, and/or assisted sales and training representatives that drive sales, increase brand awareness, and influence market share and mind-share for the client in numerous retail environments. Serves as the primary, dedicated, expert for each team member’s successful performance in client service and service order execution. Acts as liaison between representatives, management, and clients by overseeing day-to-day activities with deliverables, promotions, and other processes, assignments, projects, and/or re-sets. Complies with Company policies and procedures with all representatives and regions/markets/zones. Uses rigid ethical considerations to guide decisions and act in accordance with Company values. Exhibits exceptional skills in business relationships, analysis, accountability, recruiting, systems processes, time management and leadership.

• Builds and maintains long-term trusting relationships with remote representatives and management/corporate support teams.
• Evaluates, recommends, customizes and implements all operational ‘best practices’ that support, promote, or enhance business direction, and desired outcomes.
• Creates a culture of performance excellence that attracts and retains top merchandising, zone/market, and assisted sales and training talent.
• Provides routine market intelligence (feedback) on current retail market conditions and/or opportunities that may affect sales or client relationships. Collects and reports information on competitive product and service offerings to management.
• Communicates via assigned methods (verbal, written, formal presentation) to management all assigned reports on region/territory/market and/or representative/team/zone activities by assigned due dates.
• Communicates competitive products, market trends, and pertinent technologies to management.
• Maintains awareness of all issues that arise from staff, client, or Retail Sales/Management Personnel. Follows through with action plans timely and consistently in collaboration with management and/or Human Resources within twenty-four (24) to forty-eight (48) hours.
• Collaborates with management and corporate partners on representative and client program success in all qualitative and quantitative measures.
• Educates representatives on all aspects of position assignments/service orders to effectively position client product and process success.
• Ensures representative team meets productivity and performance requirements. Assists team to overcome challenges regarding reaching metrics and other performance issues.
• Complies with contract/market/zone/representative team budget.
• Meets regularly with Client Services team and management to ensure excellent customer service and to ensure that client/contract expectations are being met.
• Communicates with Fulfillment team to ensure all parties are aware of any issues and/or challenges with programs and/or representatives.
• Proactively recruits, interviews, and hires representatives. Ensures that all candidates are screened and interviewed in a legal, professional manner and on a timely basis, maintaining staffing levels consistent with contractual/client obligations.
• Ensures position requisitions are accurate and provided on time per system and Recruiting Department requirements. Ensures position control established within proprietary system to meet position control and labor management guidelines and policy.
• Contacts all internal and external candidate leads received within twenty-four (24) hours and maintains system status compliance as required.
• Provides detailed on-boarding, orientation, and termination information to team members, in collaboration with management and Human Resources. Ensures completion of on-boarding requirements within one (1) to four (4) days of offer extension.
• Ensures all new hire employment processes are completed accurately, timely, and in compliance with Company and/or client policies and requirements. Follows up with representatives on late and/or missing data.
• Accountable for ensuring that team members receive all necessary product and technology training to achieve expected proficiency levels and/or service order compliance.
• Ensures compliance training is completed on time for self and all team members.
• Follows through with recommendations for performance improvement initiatives from management and/or Human Resources. Completes all requirements within proprietary systems as required within established deadlines.
• Meets or exceeds target completion goals while minimizing re-scheduling of all service orders.
• Forges synergy by maintaining smooth, effective working relationships at all levels