Regional Director, Customer Success - AMER West

Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever, Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent.  

Our Wizards from over 13 countries work together to protect the infrastructure of our hundreds of customers, including over 45% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re the leading player in a massive and growing market, but it’s still early enough for you to make a significant impact. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our record growth. Come join our team and help us create secure cloud environments that allow the best companies to move faster. 

As the Regional Director of Customer Success - AMER West at Wiz, you will report to the Senior Director of Customer Success for Americas. You will lead multiple teams of Technical Account Managers (TAMs), both in an assigned and monetised capacity as well as a Scaled TAM team. You will also lead a regional team of Customer Experience Managers (CEMs) who are reserved for our largest and most strategic customers. CEMs provide a vital strategic overlay in our most complex customers. All roles and customers will be aligned to the West region. 

The mission of the team is to secure our customers’ cloud environments and help them realize the value of their investment in Wiz. We achieve this by ensuring fast and complete deployment, full adoption of all purchased items, and delivering against pre-agreed and tracked outcomes. 

TAMs and CEMs lead the customer journey and are passionate advocates of the power of Wiz and the visibility and control we provide across the entire multi-cloud ecosystem. They are relentless in eliminating cloud risk through the democratization of security, ensuring all relevant teams are integrated and collaborative via the Platform. 

WHAT YOU’LL DO:  

• Lead teams of TAMs and CEMs, aligned to all customers in the region, and provide coaching, mentoring, and inspiration to your management layer and the wider team 
• Act as the voice of the customer in your region, celebrating success and raising risk early and often 
• Be an integral part of the region’s Extended Leadership Team, collaborating and contributing with cross-functional leaders on all matters related to the success of the region
• Be both accountable and responsible for a set of metrics and KPIs such as deployment time, product adoption, health score, and customer security risk. Relentless strive to surpass targets 
• Continually push for more adoption of Wiz through the full adoption of the Platform and driving democratization of security 
• Work with your Customer Success global peers to create and execute a global strategy of excellence 
• Serve as a point of escalation in any critical situation related to your customer base 
• Be technically astute and highly capable with the Wiz Platform, Cloud Computing, Cyber Security, and the broader IT ecosystem, such that you can guide and advise your teams and your customers as needed 
• Advise customers on cloud security best practices and help secure their deployments by being proactive throughout their journey with Wiz 
• Be proactive with our Partners and our Channel team to ensure successful customer outcomes 
• Be a passionate advocate for our post-sales customer experience and be on hand to articulate to prospects the value of our Support packages 
• Keep up to date with Cloud and Cyber Security trends, as well as our product roadmap, enabling you and your teams to anticipate future customer needs 

WHAT YOU’LL BRING:  

• 10+ years of leadership experience, running blended teams in the cybersecurity, containers, and/or cloud computing markets 
• Knowledge of clou