Window & Door Service Technician (Bay Area)

External Job Description

Purpose of The Role

As a Field Service Technician II (Bay Area), you will ensure our products meet high standards of quality and performance. Join our team to maintain and service VPI QUALITY WINDOWS products. This remote position requires weekly travel, including overnight stays and overtime. Responsibilities include performing service work, diagnosing issues, and providing detailed reports.

 

Key Responsibilities

• Perform warranty field service tasks, including inspections and repairs of window and door products.
• Document service activities and maintain accurate records.
• Prepare detailed service reports with photos and descriptions.
• Maintain tools and service vehicle.
• Operate company vehicle safely.
• Attend and document water tests, diagnose issues, and perform repairs.
• Follow safety rules and participate in the Accident Prevention Program.
• Manage schedule for timely arrival and task preparedness.
• Maintain professional interaction with customers and team members.
• Travel by plane, car, or other means as necessary.
• Communicate effectively and collaborate with others.
• Submit expense reports timely.

 

Qualifications

• High School Diploma or GED required.
• Valid driver’s license with a clean driving record.
• Experience in production or servicing vinyl windows and doors.
• Proficiency in using hand and power tools.
• Ability to lift 50-75 lbs., climb, lift, pull, and perform tasks on ladders and scaffolding.
• Computer proficiency, including Office 365.
• Dependable, self-motivated, and problem-solving skills.
• Strong customer service, communication, and organizational skills.

 

 Preferred Qualifications

• Boom lift certification.
• 3+ years experience in servicing vinyl windows and doors.
• Experience in observing and performing window water tests.

 

Working Conditions

• Exposure to weather, both indoor and outdoor tasks year-round.
• Frequent travel, typically home for weekends.
• Regular lifting of up to 75 pounds.
• Comfortable working at heights above 50 feet.

 

Schedule

• Regularly scheduled for 40 hours per week, Monday through Friday, with occasional Saturdays and frequent overtime.

 

#LI-JB1

Internal Job Description

Purpose of The Role

As Field Service Technician II, you will ensure our products meet high standards of quality and performance. Join our team to maintain and service VPI QUALITY WINDOWS products. This remote position requires weekly travel, including overnight stays and overtime. Responsibilities include performing service work, diagnosing issues, and providing detailed reports.

 

Key Responsibilities

• Perform warranty field service tasks, including inspections and repairs of window and door products.
• Document service activities and maintain accurate records.
• Prepare detailed service reports with photos and descriptions.
• Maintain tools and service vehicle.
• Operate company vehicle safely.
• Attend and document water tests, diagnose issues, and perform repairs.
• Follow safety rules and participate in the Accident Prevention Program.
• Manage schedule for timely arrival and task preparedness.
• Maintain professional interaction with customers and team members.
• Travel by plane, car, or other means as necessary.
• Communicate effectively and collaborate with others.
• Submit expense reports timely.

 

Qualifications

• High School Diploma or GED required.
• Valid driver’s license with a clean driving record.
• Experience in production or servicing vinyl windows and doors.
• Proficiency in using hand and power tools.
• Ability to lift 50-75 lbs., climb, lift, pull, and perform tasks on ladders and scaffolding.
• Computer proficiency, including Office 365.
• Dependable, self-motivated, and problem-solving skills.
• Strong customer service, communication, and organizational skills.

 

 Preferred Qualifications