Technical Communications Lead

Capgemini Government Solutions (CGS) is seeking a Technical Communications Lead to provide management, direction, administration, quality assurance, and leadership of the execution of engineering and service delivery during the execution of this Task Order.

 

The successful candidate will have the opportunity to apply and grow their skills, work with a motivated and entrepreneurial team, engage with a wide range of collaborators, and build CGS’ capabilities. 

Job Responsibilities

 

As a Technical Communication Lead, you will provide management, direction, administration, quality assurance, and leadership of the execution of engineering and service delivery during the execution of this Task Order.

Required Qualifications:

• U.S. Citizenship is required.
• Eligible to obtain and maintain Government Security Clearance.
• Technical expertise: a strong background in the technologies being used in the contact center, such as cloud computing, SaaS, and system migration. This includes knowledge of relevant programming languages, databases, networking protocols, and security best practices.
• Leadership skills: excellent leadership skills to effectively manage the team responsible for the system migration. This includes the ability to delegate tasks, provide guidance and support to team members, and make informed decisions.
• Project management: Strong project management skills are essential for overseeing a major system migration. This includes creating and managing project plans, coordinating with stakeholders, tracking progress, and ensuring that the project is completed on time and within budget.
• Communication skills: Effective communication is crucial for a technical lead to collaborate with team members, stakeholders, and other departments involved in the system migration. This includes clear and concise verbal and written communication, active listening, and the ability to explain technical concepts to non‐technical individuals.
• Problem‐solving abilities: A technical lead should be able to identify and resolve issues that arise during the system migration process. This includes troubleshooting technical problems, analyzing data to identify trends or patterns, and proposing solutions to address challenges.
• Certification that demonstrates expertise as a cloud computing implementation consultant with a specialty in the contact center domain. It requires 2‐5 years of experience designing and implementing service solutions.

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of €22 billion.

 

Get The Future You Want | www.capgemini.com

 

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

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