Assistant Box Office Manager

Department
 

AI Court FOH

About the Department
 

Court Theatre reimagines classic theatre to illuminate our current times. In residence at the University of Chicago and on Chicago’s historic South Side, we engage our audiences with intimate and provocative experiences that inspire deeper exploration of the enduring questions that confront humanity and connect us as people.

Court Theatre is committed to engaging, with equity and intention, the communities of which we are a part: the South Side of Chicago, the University of Chicago, and the local and national theatre community, including our own staff, freelance technicians, and guest artists.

Court Theatre is dedicated to being an anti-racist organization and creating an environment where people of marginalized identities can feel safe and flourish. For more information visit www.courttheatre.org.

Job Summary
 

Under the supervision of the Box Office and Ticketing Software Manager at Court Theatre, the Assistant Box Office Manager assists customers with box office transactions. They provide quality customer service in a timely manner over the telephone and in person, as well as provide support for online ticket sales using the shared AudienceView Unlimited ticketing software. They handle daily account balancing and deposits and lead a team of student box office assistants. Weekend and evening hours required, averaging 20 hours per week across the year. Weekly hours will vary depending on staffing needs from week to week, with more hours expected during the run of a show and fewer in between shows.

Responsibilities

• Provides customers with expedient responses to requests and problems, using a comprehensive knowledge of Court Theatre’s performances, policies, and services.
• Presents a positive and welcoming first impression to customers.
• Proactively identifies all box office duties that may arise.
• Assists other departments by compiling customer data for use in planning, promotions, advertising, and fundraising.
• Assists in leading a team of student box office assistants, including training and supervision.
• Gains knowledge of other front-of-house job duties, including house management and bartender, and may be asked to cover if necessary.
• Independently manages box office operations at events including supervision of student box office employees.
• Achieves sales target in a transactional sales process within an assigned portfolio of customers, products or services.
• Works independently and/or as part of a team within an assigned area or account base on small to moderately-sized accounts/opportunities with limited complexity.
• Performs other related work as needed.

Minimum Qualifications
 

Education:

Minimum requirements include a college or university degree in related field.

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Work Experience:

Minimum requirements include knowledge and skills developed through < 2 years of work experience in a related job discipline.

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Certifications:

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Preferred Qualifications

Experience:

• Box office or other theatre industry customer service position experience.

Technical Skills or Knowledge:

• Proficient in Windows based computer programs.

Preferred Competencies

• Excellent customer service, communication skills and phone etiquette.
• Attention to details.
• Accurate keyboarding skills.
• Process financial transactions and make change.
• Remain pleasant during challenging situations.
• Work efficiently and independently.
• Foster partnership and collaboration.
• Lead performance and flawless execution.
• Ensure decision quality, accountability and drive results.
• Display emotional intelligence.
• Celebrate diversity and inclusion.

Working Conditions

• This is a part-time position of approximately 20 hours per week.
• Weekend and evening hours.

Application Documents

• Resume/CV (required)
• Cover Letter (preferred)
• Professional References Contact Information (3)(preferred)

When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.

Job Family
 

Customer Service & Sales

Role Impact
 

Individual Contributor

FLSA Status
 

Non-Exempt

Pay Frequency
 

Biweekly

Scheduled Weekly Hours
 

20

Benefits Eligible
 

Yes

Drug Test Required
 

No

Health Screen Required
 

No

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