Hospital Lab Tech/Client Services Rep, Westwood Clinical Laboratory

General Information

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Work Location: Los Angeles, CA, USA Onsite or Remote Fully On-Site Work Schedule Tuesday – Saturday, 9:00am – 6:00pm, with ability to participate in an on-call rotation including rotating weekends and holidays Posted Date 11/20/2025 Salary Range: $34.41 - 45.38 Hourly Employment Type 2 - Staff: Career Duration Indefinite Job # 26877

Primary Duties and Responsibilities

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The Westwood Clinical Laboratory is seeking an experienced and customer-focused Client Services Representative to join our team. In this role, you will serve as a key point of contact for internal and external clients, ensuring timely, accurate, and professional support across a wide range of laboratory service needs. Duties include:

• Answer and triage incoming calls, providing prompt assistance and exceptional customer service.

• Respond to inquiries regarding service issues, test information, supplies, and requests for clinical or anatomic pathology reports.

• Manage follow-up on test cancellations and outstanding clinical pathology requests.

• Coordinate the return of consult slides/blocks, and oversee report printing and distribution.

• Maintain and fulfill laboratory supply inventory; process client supply requests.

• Accession molecular and cytogenetic tests.

• Collect billing information for consult cases.

• Prepare professional correspondence, spreadsheets, and documentation.

• Provide back-up support for slide sorting and distribution.

• Assist with photocopying, file maintenance, and incoming/outgoing mail handling.

Salary Range: $34.41/hour - $45.38/hour

Job Qualifications

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• At least 2 - 3 years of Client Services or related experience in a clinical laboratory environment.

• Ability to participate in an on-call rotation.

• High school diploma or equivalent (e.g. GED or HiSET)