QA (Cyracom Interpreters Only)

Objective:

Provide support to quality analysts, prepare reporting, keep track of tasks assigned to the
Quality analysts for the improvement of the material and organization of the quality department.

Duties and Responsibilities:

1. Submit reports on key performance indicators on a regular basis.
2. Maintain continuous meetings with quality analysts to improve performance indicators.
3. Develop new files for the improvement of the department's reporting.
4. Update complaint tracking files, call avoidance reports, coaching, and notes

5. Monitor the performance of quality analysts and track their metrics.
6. Assist in any function assigned by their superiors

Qualifications and Requirements:

Minimum tenure at ICC 6 months

1 year of Interpretation

Bachelor's Degree

Great KPIs