Risk Management Services Assistant Director- Manager

Risk Management Assistant Director

 

Location: Wrocław / Katowice - 2 days in office / 3 days remote 

 

Let us introduce you the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY.

 

EY Global Delivery Services means 38.000 specialists providing globally IT, HR, finance, project management and strategic business services to EY member firms. In addition, we deliver support and solutions to clients from all over the world.

EY GDS Risk Management Services (RMS) delivers a variety of compliance related processes for enabling our business to deliver seamless, consistent, high-quality client service worldwide.

 

The opportunity

 

As a Risk Manager, you will lead multiple teams within one span, overseeing approximately 50 professionals in Risk Management Services. This diverse group will consist of individuals from various service delivery areas, and you will be responsible for managing process quality, overseeing high-level process flows, and ensuring effective service delivery. You will play a crucial role in leading strategic projects across multiple locations, fostering collaboration, and driving performance against established KPIs. 

 

Your key responsibilities

 

As Risk Manager you will be responsible for both managing process quality and people management.

 

You will be responsible for:

• Leading and managing multiple teams within one span, ensuring alignment with organizational goals and risk management strategies.
• Overseeing and coordinate processes within Global Delivery Services (GDS) to ensure auditor independence and support audit teams effectively.
• Fostering strong relationships with global stakeholders and clients, ensuring effective communication and collaboration across various service locations.
• Ensuring comprehensive understanding of firm policies and processes, while being knowledgeable about other Quality and Risk Management areas.
• Coaching and mentoring team members to foster professional development and enhance team performance.
• Monitoring Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) for the teams and assigned region, analyzing progress and implementing corrective actions as needed.
• Assisting in strategic planning by gathering and analyzing relevant business, service, and operational metrics.
• Resources and financial planning to ensure optimal allocation of resources and budget management.
• Ensuring smooth, high-quality service delivery to stakeholders and clients through critical process control.
• Preparing independence compliance reports and presentations for senior leadership.
• Handling any other ad-hoc requests as required.

 

Skills and attributes for success

 

• Highly developed verbal communication skills in English.
• Minimum of 8+ years of experience in a corporate environment, preferably in risk management, audit or compliance.
• Experience in leading multiple teams.
• Ability to lead strategic projects across locations and oversee high-level process flows.
• Strong responsibility for service delivery and managing span KPIs.
• Ability to work with senior management and global leadership effectively.
• Ability to work under tight deadlines and manage workflow/priorities effectively.
• Exceptional customer service skills, demonstrating responsiveness and commitment to quality.
• Strong analytical skills and ability to prioritize tasks in a fast-paced environment.

 

What we offer

 

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across nine locations –  Argentina, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people