Employee Benefits Customer Service Representative

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown has an exciting opportunity available for an Employee Benefits Customer Service Representative for our Employee Benefits team in Greensboro, NC.

The Employee Benefits Customer Service Representative will deliver support to customers in managing day-to-day resolutions.

WHAT YOU’LL DO:

• Establish strong relationships with customers and insurance carriers

• Provide proactive support to assigned customers. Act as the primary contact between customers and insurance carriers

• Supports implementation of new lines of coverage by setting up account, collecting needed documentation, and reviewing plan details with customer and carrier

• Receive, process, and respond to customer inquiries regarding, but not limited to, existing policy questions, coverage change requests, requests for new policies, certificates of insurance, billing, payments, or any other service-related matters

• Provide an exceptional customer experience

• Manage and document renewal, sales, and insurance operations compliance documents into the agency management systems

WHAT YOU’LL NEED:

• Associate degree in a business-related field or equivalent work experience

• Active Life, Accident, and Health License or willingness to obtain, required

• 3+ years of CSR insurance experience

​WHAT WE OFFER:

• Excellent growth and advancement opportunities

• Competitive pay based on experience

• Paid Time Off

• Generous benefits package: health, dental, vision, 401(k), and many additional benefits

• Employee Stock Purchase Plan

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.