Human Resources Business Partner

About AssistRx

AssistRx blends innovative technology with deep healthcare expertise to help life sciences companies improve patient access, visibility, and outcomes. Our solutions simplify complex therapy initiation and reimbursement processes, enabling patients to start and stay on the treatments they need.

As a growing health-tech organization, we partner with leading pharmaceutical and biotechnology companies to navigate an evolving healthcare landscape. At AssistRx, our people are our greatest asset—we foster a collaborative, high-performance culture where employees are empowered to grow, innovate, and make a meaningful impact on patient lives.

The Opportunity

The HR Business Partner at AssistRx is a high-impact, senior role supporting business units that operate in fast-paced, high-volume environments, including call center–style operations. This role is ideal for an HRBP who thrives in organizations with large employee populations, operational metrics, shift-based work, and continuous change.

You will act as a trusted advisor to leaders, balancing employee advocacy, business performance, and compliance in a highly regulated, customer-driven environment.

What You’ll Do

• Partner with operational and people leaders in high-volume, performance-driven environments to align HR strategy with business objectives
• Provide hands-on guidance for employee relations, performance management, attendance, conduct, and policy application at scale
• Lead and resolve complex employee relations issues, including investigations common in call center and production-style settings
• Coach leaders on managing large teams, improving engagement, reducing attrition, and driving accountability
• Analyze workforce trends such as attrition, attendance, performance distribution, and employee relations patterns to proactively mitigate risk
• Ensure compliance with employment laws and internal policies, partnering with Legal as needed
• Support workforce planning, organizational changes, and restructuring initiatives in a scaling operation
• Serve as a calm, credible advisor during high-pressure situations, escalations, and sensitive employee matters
• Collaborate with HR Centers of Excellence to deliver scalable solutions that support frontline and leadership populations
• Model sound judgment, consistency, and fairness in decision-making across large employee groups

What Sets You Apart

• You have successfully supported call centers, shared services, healthcare operations, or other high-volume environments
• You are comfortable managing ambiguity, rapid change, and competing priorities
• You balance empathy with accountability and operational discipline
• You can influence frontline leaders, managers, and senior leaders alike
• You bring strong judgment, resilience, and executive presence

Requirements

Qualifications

• 5+ years of progressive HR experience, with significant time supporting high-volume or call center–style environments
• Proven expertise in employee relations, investigations, and performance management at scale
• Strong working knowledge of federal and state employment laws in operational settings
• Experience partnering with leaders who manage large, frontline teams
• Bachelor’s degree in Human Resources, Business, or a related field (or equivalent experience)
• SHRM-CP or SHRM-SCP preferred

Benefits

• Competitive pay structure,
• Matching 401(k) with immediate vesting,
• Medical, dental, vision, life, & short-term disability insurance,
• Paid time off and eight (8) paid holidays throughout the calendar year, and
• Through proven success, motivation, and team work, potential for growth and promotions within the organization.

AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws.

All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check.

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