Account Manager - SaaS Healthcare

CentralReach is the #1 provider of SaaS software solutions for autism and IDD care. Trusted by more than 150,000 users, we enable therapy providers, educators, and employers scale the way they deliver Applied Behavior Analysis and related therapies with innovative technology, market-leading industry expertise, and world-class customer satisfaction. 

To serve and grow the book of clients assigned to you by providing extraordinary service, educating the customer, identifying revenue growth opportunities and generating renewals in a timely manner. Account managers focus on growth within their current book of business while also backing up their co-workers.  

Key Accountabilities 

• Partner with both the Sales Team and Customer Success, to articulate the overall CentralReach value proposition, vision, and strategy to help grow the business. 
• Orchestrate and manage regular Business-Review cadence so we stay in lockstep with our customers as they scale.  
• Strategically partner with clients to assess business goals and align them to our product and service offerings. 
• Deliver product demonstrations and presentations to clients and prospects around relevant solutions.  
• Actively manage account renewals and conversations with an emphasis on growth and multi-year commitments.  
• Maintain accurate notes and feedback in CRM regarding customer input both wins and losses. 
• Proactively engage and communicate with customers and CentralReach business/technical teams regarding product feedback and competitive landscape. 
• Engage with CentralReach Product Council, provide guidance and feedback directly from customer interactions and help shape product roadmap. 

Desired Skills & Experience  

• You have at least 5 years of experience in a SaaS Sales environment as an account manager.  
• Experience as an account manager in a health-tech space is a bonus.  
• Experience using the CentralReach platform is a plus. 
• Passion and ability to truly understand a client’s business in order to educate customers on how CentralReach will be meaningful to their business. 
• You have an extreme hunger to be successful and help CentralReach sales and customers win.  
• You have thrived in a startup or similar environment where the only constant is change. 
• You embrace aggressive goals and work hard to achieve them. 
• You’re naturally curious and invest time and energy into learning more about the sales process, your prospects, and the solutions you’re selling. 
• You are able to utilize Sales CRM tools such as SalesForce or like program. 
• You have excellent written and verbal communication skills, strong attention to detail, and good follow-through. 
• You hustle! All that preparedness doesn’t slow you down. 
• You follow a proactive approach to account management to help cultivate success. 
• You are not afraid to dive in with discovery questions to better understand the needs of your accounts.  

Role Related Competencies 

• Active Listening 
• Instructing 
• Collaboration and Teamwork 
• Relationship Building 
• Achievement Motivation and Perseverance
• Initiating Action
• Organizing and Documenting Information
• Time management 

CentralReach was developed for Clinicians by Clinicians. The story of CentralReach begins in 2012 when the company’s founder, a practicing Board Certified Behavioral Analyst, decided there had to be a better way to manage her operations so she could spend more time on what mattered most — working with her clients and patients. To help ABA practices focus on what they do best, CentralReach launched the first iteration of its EMR and practice management platform. 

Today, under the leadership of Chris Sullens, an award-winning CEO in the technology space, CentralReach is committed to their mission of providing cutting-edge technology and services to help clinicians and educators produce superior client and patient outcomes. Already a market leader, CentralReach is expected to grow exponentially through its four core tenets: hire and develop great people; build industry-leading products; provide exceptional service to customers and continuously invest in systems, processes and infrastructure. 

We value our employees and offer a robust benefits package including health and dental, paid time off, life insurance, disability coverage and a 401(k) matching. We also provide comprehensive onboarding, ongoing training, mentoring and career pathing to help you develop your career. We pride ourselves on our fun and energetic environment that also provides our employees with a meaningful way to make a differ