Bilingual Part-time Crisis Hotline Counselor - 20 hours- Shift 2

As the Bilingual Part-time Crisis Hotline Counselor, you will play a critical role within the Houston Area Women’s Center, providing real-time support to clients in immediate need. You will conduct intakes and assessments to provide a full spectrum of services in collaboration with programs across the agency.  You will be responsible for conducting crisis intervention, emotional support, danger assessment, safety planning, shelter placement, information, and referral to domestic and sexual violence survivors through two 24-hour crisis hotlines.

Your Schedule:

• Part Time
• Monday-Friday 5:00 p.m.-9:00 p.m.
• 20 hours per week
• Work Model: Hybrid
• Local Travel: 5% Training and Meetings.

Our Total Compensation Package:

• Hourly Compensation: $18.04
• Pay schedule semi-monthly
• Vision Benefits
• Generous Paid time Off- 11 paid holidays per year, up to 1.5 personal holidays per year, vacation and sick accrual
• 401K match
• Employee Assistance Program

Imagine a place where your talent can make a meaningful difference in people’s lives. Working at Houston Area Women’s center gives you a rewarding experience in which our diverse team of employees work together as part of the empowerment of a survivor’s life and at the same time part of a much larger mission. We are committed to doing the work and challenging each other to be an organization in which everyone is respected and heard. Every day we continue to embed diversity, inclusion, belonging, and equity in everything we do as we provide service to survivors of domestic and sexual violence.

The Requirements We are Seeking:

• High School diploma or equivalent.
• Actively enrolled in college with a major in Social Work, Criminal Justice, Sociology, Psychology, Public Health, Counseling, Communications, or Business Administration.
• Bachelor's degree in Social Work, Criminal Justice, Sociology, Psychology, Public Health, Counseling, Communications, or Business Administration, strongly preferred. 
• A minimum of 6 months of experience in social services, customer service, or call-center setting.
• Proficiency in Microsoft Office (Word, Excel, Outlook, Teams)
• Computer savvy and able to learn new applications and technologies.
• Bilingual in both English and Spanish, able to read, speak, and write both languages fluently. 
• Texas driver’s license with a good driving record; reliable transportation; ability to travel to off-site locations utilizing personal transportation, if applicable

What you Deliver in this role:

• You will provide crisis intervention, emotional support, information & referral, education, support, and advocacy to survivors of domestic and sexual violence.
• You will conduct danger assessment and creates safety plans based on each client's individual case and needs.
• You will provide shelter screening and coordination of shelter placement and emergency transportation of clients.
• You will make CPS and APS reports as required and needed.
• You will keep accurate client and hotline data/records for monthly reports.
• You will communicate with on-call staff including Coordinator, hospital accompaniment counselors and community partners.