Senior Community Manager - FAT Village

Overview

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

Responsibilities

As the Senior Community Manager at FAT Village with Hines, you will be responsible for managing the daily operations of an assigned property including managing the team members and daily activities, achieving established budgeted financial and operational goals, and ensuring that the operation of the property complies with Hines’s policies and procedures. Responsibilities include, but are not limited to:

• Provides input into the development of budgets for the property by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns.
• Collaborates closely with the commercial property management team (office and retail) to ensure seamless operations across all components of the mixed-use asset.
• Coordinates with commercial management on shared building services including life safety systems, security, housekeeping, maintenance, and common area operations.
• Meets targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits, and preparing and reviewing monthly financial status reports.
• Approves invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased and ensuring validity of certificates of insurance.
• Controls expenditures by staying within the constraints of the approved budget and manages the balance and maintenance of the petty cash fund.
• Partners with commercial teams on budgeting, expense management, and allocation of shared costs (including CAM, utilities, and vendor contracts) to ensure accuracy and consistency.
• Maintains awareness of retail and office tenant operations, including business hours, deliveries, and special events, to minimize disruption to residents and enhance the overall community environment.
• Oversees the lease enforcement process by approving prospective resident applications, renewal leases, conducts periodic apartment inspections, follows proper notice requirements, evicts residents, and collects late fees and other charges as allowable and stated in the terms of the lease.
• Reviews, analyzes, and interprets market data to identify emerging trends that may impact the performance of the asset or other properties under management. Develop and implement market plans that drive occupancy and rent growth.
• Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues.
• Conducts regular property inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal.
• Assists in managing the client/owner relationship by meeting with the owners, conducting property tours, providing updates and information about the property’s performance, and responding to owner requests as needed.
• Assists in resolving cross-functional issues involving residents, retail tenants, and office users with a proactive and solutions-oriented approach.
• Provides leadership and support to other Regional developments, operations, staffing and leasing initiatives when appropriate and needed.

• Promotes client satisfaction and retention through timely reporting and on-going communication about the performance of the property and responds quickly and with urgency to client/owner concerns, issues, questions, and requests.

• Participates in regular coordination meetings with commercial management to review operations, performance, and strategic initiatives.
• Supports alignment of operational standards, service delivery, and overall customer experience across residential, retail, and office components.

• Provides leadership to the team by interviewing, hiring, and training team members, and by managing their performance in accordance with Company policies, values, and business practices.

• Ensures compliance with all governing documents, including reciprocal easement agreements (REAs) and other agreements impacting mixed-use operations.

• Conducts pricing reviews and implements approved strategy to m