Global Head of Physical Security, Security - Provo

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing.   Senior Manager and Global Head of Physical Security   Why We Have This Role In a rapidly evolving world, safeguarding Qualtrics' physical assets, personnel, and operations is paramount to our success. The Sr. Manager, Physical Security is a critical leader, spearheading the protection of our facilities, executives, and the sensitive information we handle. Their work directly impacts our ability to deliver exceptional customer experiences while maintaining the highest security standards.   How You’ll Find Success

• Leadership Excellence: Drive innovation, lead a high-performing team, and champion security-first decision-making across the organization.
• Strategic Thinking: Anticipate threats, proactively develop mitigation plans, and influence company-wide security policies.
• Technical Expertise: Deep understanding of physical security technologies, access control, surveillance, and emerging trends.
• Collaboration & Communication: Build strong partnerships with internal stakeholders, law enforcement, and external partners.

  How You’ll Grow

• Industry Influence: Participate in leading security conferences, shape industry standards, and position Qualtrics as a thought leader.
• Executive Presence: Gain exposure to executive-level decision-making, hone strategic planning skills, and refine your communication style.
• Crisis Management Expertise: Play a pivotal role in crisis response, enhance resilience planning, and lead during critical events.

  Things You’ll Do

• technologies (access control, biometrics, video analytics) to enhance security posture and streamline operations.
• Proactive Risk Mitigation: Conduct ongoing threat assessments, develop proactive risk mitigation strategies, and oversee physical security assessments for executive residences.
• Crisis Management Leadership: Lead crisis management planning, develop scenario-based simulations, and oversee crisis response efforts to protect personnel and assets.
• Guard Operations Enhancement: Optimize guard operations through technology adoption, champion best practices, and collaborate with law enforcement during major security incidents.
• Investigative Excellence: Oversee investigations of security incidents, collaborate with external agencies, and champion the development of advanced investigative techniques.
• Champion Change: Lead change initiatives related to physical security, guide teams through transitions, and proactively address potential resistance.

  What We’re Looking For On Your Resume

• While we value the wealth of experience, we put more emphasis on your capability and the outcomes you've produced. For this role, these elements are particularly important:
• Proven Experience: Minimum of 10 years in physical security leadership roles, ideally in a tech-forward or dynamic environment, with a track record of driving innovation and managing complex security programs.
• Technical Expertise: Deep understanding of physical security technologies, access control systems, surveillance techniques, and threat detection methodologies.
• Crisis Management Acumen: Experience in crisis preparedness, incident response, and business continuity planning.
• Strategic Thinking: Ability to analyze complex threats, develop proactive mitigation strategies, and influence company-wide security policies.
• Change Leader: Demonstrated success in leading change initiatives, addressing resistance, and fostering a culture of security awareness.
• Excellent Communication: Strong written and verbal communication skills, ability to build relationships with key stakeholders, and navigate organizational dynamics with diplomacy.
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