Senior Application / System Analyst

Founded in 2003, IT Concepts’ core values – customer-centricity, teamwork, drive to deliver, innovation, and integrity – ensure we work together to be the best, realize objectives, and positively impact our communities. We intentionally created and sustain our ITC culture that embraces change, experimentation, continuous learning, and improvement. We bring our design thinking problem-solving approach that challenges assumptions, prioritizes curiosity, and invites complexity to deliver innovative, efficient, and practical solutions. As we continue to grow in the support of our government customers, we are looking for driven and innovative individuals to join our team.

IT Concepts, Inc. (ITC) is seeking an experienced Senior Application / Systems Analyst to support our VA-ESOM- End Point Support and Operations Monitoring contract across the United States. As part of the Operations Triage Group, candidates must have extensive IT experience in analyzing, designing, and integrating information systems, commercial-off-the-shelf (COTS), and development software. Must be well versed in understanding structured analysis and design methodologies for translating systems requirements from business needs with a proven track record. Must be able to evaluate cost factors and risk. Must be well-versed in incident management, application, and systems analysis for large organizations. The candidate must have experience in business analysis, deriving conclusions, and recommending operational and application/system improvements. Identify and mitigate risks by partnering with team members and the Project Manager. 

Responsibilities:

• Supports VA/OIT Infrastructure Operations, Chief Operating Officer, Operation Triage Group division in performing technical and professional work by conducting various business analyses and forming recommendations for operational excellence and system improvements. 

• Support the Operations Triage Group by performing complex tasks like research, data analysis & validation, operational improvements, project support, reports verification, records management, documentation, executive summaries, white papers, memorandums, file management, deriving actionable insights with an objective of operational efficiency and transparent communications. 

• Observe and recommend ways to improve data completeness, harmonization, and standardization across data sources with process improvement, automation, and best practices mindset. 

• Partner with the Problem-Solving Engineering Team within the Operations Triage Group team of System Engineers, Application / System Analysts, etc., ensuring effective collaboration across the VA ESOM contract and resource management.  

• Demonstrate a commitment to quality and customer support through regular communication, feedback collection, metric/KPI, and tracking the progress of project/incidents, roadmap, success factors, compliance, and AES Score as agreed. 

Location: This position can be performed remotely within the United States and will support Eastern Time working hours.

Requirements

• Bachelor’s degree in computer science, engineering, math, or equivalent (8 years of additional relevant experience may be substituted for education) 

• 5 years of relevant experience 

• Able to follow regulations and policies. 

• Agile to changing priorities with strong analytical, problem-solving, and communication skills and sharp attention to detail. 

• Effective communication, collaboration, organization, and coordination across multiple levels to ensure consistent and unified messaging in large organizations. 

• Expertise in high-pressure situations, flawless execution during crises, and mitigating applications/system risks. 

• Ability to work with teams, but self-motivated to complete projects on your own. 

Preferred: 

• Experience supporting a federal client. 

• Section 508 Conformance experience or knowledge 

• Knowledge of ITIL Framework. 

Clearance:

• Able to obtain and maintain Public Trust Clearance. 

• US Citizen or Green Card holder. 

Benefits

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts who pride our