Solar Programs, Senior Project Manager - Consumer Protection

Interested in joining a growing company where you will work with talented colleagues, enhance a supportive and energetic culture, and be part of the climate solution? At Energy Solutions, we focus on the big impacts. And we believe that market-based programs can be a powerful force to deliver large-scale energy, carbon, and water-use savings. Since 1995, we’ve harnessed that power to offer proven, performance-based solutions for our utility, government, and institutional customers.

Energy Solutions is currently seeking a full-time Solar Programs, Senior Project Manager - Consumer Protection to join our Distributed Energy Resources (DERs) team. This position will be supporting our work as the Program Administrator for a statewide solar incentive program aimed at assisting utility customers to transition to solar power more affordably.  As a member of the team, you will design, develop, and run projects supporting the customer experience in the program which incentivizes the adoption of community and distributed solar. These leading-edge energy technologies are critical in driving our nation’s progress toward a decarbonized grid, and you will play a material role, both as an individual contributor and leader, in helping our team make this future a reality. 

Daily responsibilities include but are not limited to: 

• Maintaining and developing client relationships, serving as a trusted partner for our current and new clients  
• Organizing and facilitating in-person meetings, conference calls, and collaboration sessions with client as well as program participants and customers 
• Developing an effective process to communicate project progress across a large team, management, and clients 
• Assisting Team Lead with oversight of a team of project managers and associates 
• Tracking deliverables, milestones, and following up with stakeholders and team members to ensure they are on task to complete action items 
• Tracking key performance metrics and goals 
• Investigating allegations of Program violations  
• Making recommendations for informal mediation, potential pre-disciplinary and disciplinary action for apparent and/or confirmed Program violations based upon Program guidelines  
• Timely drafting letters to entities alleged or confirmed to have violated Program requirements, consistent with standard operating procedures   
• Handling a caseload of consumer complaints requiring informal mediation with Program entities (and unregistered entities and consumers, as necessary) related to the alleged Program violations 
• Conducting due diligence review of legal and regulatory issues for companies applying to participate in the Program  
• Identifying trends in consumer complaints and Program violations; recommending potential proactive measures to help promote Program compliance and reduce consumer protection violations 
• Conducting market research and data analysis 
• Participating in and leading cross-department meetings and discussion, prioritize and delegate follow-up items, track and report progress 
• Effectively prioritizing and managing additional ad-hoc requests and responsibilities 
    

Minimum qualifications: 

• Bachelor’s degree  
• Minimum of 8 years of relevant work experience in consumer protection, legal, investigations, compliance and/or customer service including at least 2 years in a staff supervisory role 
• Strong written and verbal communication skills 
• Exceptional attention to detail and ability to manage demanding caseload  
• Ability to interact professionally with clients and to serve as the primary point of client contact 
• Demonstrated outstanding analytical and problem-solving skills, including risk management and mitigation 
• Demonstrated ability to conduct collaborative facilitated sessions 
• Ability to work in a team-oriented collegial and collaborative, but fast-paced and dynamic environment at a growing company 
• Extensive experience using Microsoft Office (Office365, SharePoint, OneNote) 

Desired qualifications: 

• Experience with consumer protection and/or compliance 
• Knowledge of solar policies, terminology, and programs 
• Proficiency in Spanish, including written communication

Compensation is commensurate with experience within the pay band of $89,000k - $122,000k / Annually

Compensation is commensurate with experience and includes a generous retirement package. Energy Solutions provides an excellent benefits package including medical, dental and vision insurance, other pre-tax contribution plans and an Employee Stock Ownership Plan (ESOP).

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