Navigation Center Coordinator

Full Time - Navigation Center Coordinator

Location:

4310 Cooper Rd, Cincinnati, OH 45242

Work Schedule:

• Full time, day shift
• Monday-Friday, 9:30a.m. to 6:00p.m. with with 4th weekend requirement

Job Overview:

Under supervision, this multi-functional position supports staff, management, and clinical personnel by executing specific, essential clerical and coordination duties. As initial contact to HOC for incoming referral inquiries, is responsible for referral processing and scheduling, along with ensuring documentation accuracy and integrity within the electronic records system (Epic). Consistently displays empathy and professionalism while adhering to associated processes and tasks. Requires excellent communication skills with the ability to manage patient/family emotions and confrontational customers, as well as provides comfort with difficult topics. At times, deals with crisis situations; must be able to manage effectively. Positively communicates with both HOC staff and referral contacts and follows appropriate channels for problem identification and resolution.

Incentives & Benefits:

We offer competitive shift differentials, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement. Please use the link to view TriHealth’s benefits: https://careers.trihealth.com/what-we-offer/benefits  

Job Requirements:

High School Diploma or GED Degree or GED (Required)
1 - 2 years experience Customer Service (Required)
Computer proficiency in MS Office 
EPIC typing proficiency 
Medical terminology 
Excellent verbal and written communication 
Customer service 
Negotiations skills 
Independent thinker

 

Job Responsibilities:

Coordinates and schedules consultation/admission visits for clinical staff in EPIC. Continuous management of Consult/Admission scheduling work queue for pending referrals in EPIC. Assists in coordinating discharges, readmits, and division transfers to IPCC's. Reconciles the IPCC's bed availability and coordinates transport time for acute/respite patients. 
Demonstrates courtesy, respect toward patients, professionals and team members 
Develops and maintains professional, positive relationships and communicates effectively with internal and external customers. Exhibits professional phone and open office etiquette, excellent written and verbal communication, and customer service skills. Acknowledges the work of the department as a shared responsibility and participates fully. 
Monitors office processes; checks documents and communication for accuracy. 
Receives and processes referrals, completing data entry of referrals from all internal and external referral sources, triage of complex referrals, follow-up on pending referrals in appropriate work queues, recordkeeping, DocuSign, correspondence, scanning pertinent documents, and patient contact. 
Receives and routes incoming calls to appropriate recipient(s), effective problem resolution and excellent internal and external customer service skills. Effectively manages calls that deal with crisis situations. 
Thoroughly collects, documents and accurately enters data on new referrals into EPIC, including verification of eligibility and benefits with reimbursement sources, utilizing appropriate work queues for communication. Also includes referral processing and updating documentation to reflect current status, coordinating CNP notification and generating requests to physicians via DocHalo, email or phone.
 

Working Conditions:

Climbing - Rarely 
Concentrating - Consistently 
Continuous Learning - Consistently 
Hearing: Conversation - Consistently 
Hearing: Other Sounds - Consistently 
Interpersonal Communication - Consistently 
Kneeling - Rarely 
Lifting <10 Lbs. - Rarely 
Lifting 50+ Lbs. - Rarely 
Lifting <50