Warehouse & Logistics Manager

WHO WE ARE:
EOS IT Solutions is a family run Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture.  Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.  
We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.
 

WHAT YOU WILL DO:
- Plan, coordinate & supervise the IT Logistics operations team(s) on the delivery of safety, service, accuracy and cost KPI’s
- Be the point of contact within the service for troubleshooting, customer services issues, approvals, first-level escalations, HR activity
- Oversees exceptional performance levels on site across all areas of the operation including, but not restricted to, goods in, processing, inventory control, fulfilment, picking, imaging, dispatch and returns
- Assist with cross functional management teams to provide the best possible service and cost to our customers
- Assist with the delivery of IT Logistics Business Plans, KPI’s, values and people processes are delivered and embedded
- Supports the IT Logistics teams to attract, acquire, retain and develop the necessary talent to continuously improve team performance and capability
- Prepares reports or documentation to share with key stakeholders to help deliver great service at the best possible cost for the organization and our partners
- Assists and deputise for the SDM with the operational relationships with all third-party partners across the operation, ensuring timely and effective communication with client stakeholders
- Ensure all inbound & outbound shipments are planned, actioned and adhere to SLA. Shipments should adhere at all times to regulatory requirements
- Plays a key part in developing best in class operations and share best practice internally
- Maintain only the highest levels of tidiness, cleanliness and organization across all Logistics work areas
- Lead performance management initiatives for all teams & report into the SDM
Seek out waste reduction initiatives.
- Compile & present service reviews with internal & customer teams
- Help create a positive and fun working environment
 
WHAT YOU NEED TO SUCCEED:
- 3+ years’ experience leading in challenging environment whilst delivering results.
- Background in Lean is beneficial
- Experience in IT Logistics & asset management would be beneficial
- Experience with manufacturing/production line experience would be beneficial
- Experience in leading teams in a fast pace at a high volume
- Management of a national/regional services
- Ability to understand and thrive in high volume work environment during extremely busy peak seasons.
- Excellent communication skills, both verbal and written.
- Must be proactive, data driven and a good anticipated planner.
- Experience managing as a vendor is highly desired.
- Hands-on strong problem-solving skills.