Retention Specialist - WIN

Join NADAP’s exciting new Workforce Initiative Nassau (WIN) program in Hempstead helping Nassau County residents build careers!  

Do you want to help make a positive change in other people’s lives? Be a part of our dedicated team of professionals making a real difference by helping people find the right path to education, training, and employment to support their independence and stability in recovery. 

Apply online https://www.nadap.org/careers/jobs/. 

What we offer: 

• $3K sign-on bonus
• Meaningful and impactful work in the community
• Comprehensive insurance benefits
• 401k plan with match
• 35+ paid days off each year
• Tuition reimbursement and much more!

Position Objective:              

Provide retention support to WIN clients that have obtained employment in all programs by maintaining on-going contact with employed clients and carefully track all employment milestones from initial job start through up-to 180 days of employment. 

Essential Functions:

• Carefully review all employment verification documents to ensure that employment milestones are achieved from Day 1, 30, 60, 90, 120, and up to 180 days employment retention. 
• Conduct weekly outreach to all program participants that have been hired and started employment to provide on-going support.
• Document all client interactions in online EHR system and on internal trackers, including case notes, uploading employment verification documents, and updating milestone trackers accurately and in a timely manner.
• Maintain on-going contact with employed participants to identify any personal and social problems that may arise during employment and make appropriate referrals for their resolution.
• Meet clients and employers in the field to obtain employment verifications and provide client incentives for retention milestones.
• Obtain client written consent to contact employers for feedback on client progress and obtain employment verifications as needed.
• Responsible for tracking all client incentives and signatures, ensuring they are distributed accurately and are appropriately documented, paying careful attention to detail.
• Provide clients with post-employment workshops both in-person and remotely using the LMS including budgeting, financial planning, career laddering and advancement, etc. 
• Work closely with Job Developers to obtain employment verifications and to reconnect clients to new, replacement or advanced employment opportunities between milestone dates.
• Attend and participate in meetings, staff development sessions and in-service training as assigned.
• Maintain and execute documentation and workflow through computer-based programs and technology that draws on basic software/computer skill set  .
• May be assigned other tasks and duties reasonably related to their job responsibilities. Performs other duties as assigned.

Educational Requirements:

• High School Diploma with 1 year experience in social services setting, employment related experience preferred.

Skills and/or Experience Required:

• Working in an automated on-line system, demonstrates proficiency in use of applied information technology and on-line database systems; demonstrated keyboarding speed proficiency and accuracy preferred for a paperless case management system.
• Some prior professional experience working within a community-based organization or the government sector, directly serving an under-resourced population is required.
• Experience working in employment services or in social service-related field preferred.
• Good verbal and written communication skills.
• Excellent organizational skills.
• Ability to work a flexible schedule and to travel to various locations to carry out assigned duties.
• Effective problem solving and interpersonal skills.
• Basic computer software literacy and computer usage experience.

Salary: $45,000-$50,000 plus $3,000 sign-on bonus 

About Us: 

NADAP’s Workforce Initiative Nassau (WIN) program<