Medior Process Coordinator

Eviden is an Atos Group business with an annual revenue of circa € 5 billion and a global leader in data-driven, trusted and sustainable digital transformation. As a next generation digital business with worldwide leading positions in digital, cloud, data, advanced computing and security, it brings deep expertise for all industries in more than 47 countries. By uniting unique high-end technologies across the full digital continuum with 55,000 world-class talents, Eviden expands the possibilities of data and technology, now and for generations to come.

 

 

About Eviden Digital Security Nederland:

Eviden Digital Security Nederland is a leading provider of digital security solutions, committed to safeguarding our clients' information and infrastructure. We pride ourselves on delivering top-notch services and solutions to our customers, and we are looking for a dedicated ITIL Process Coordinator to join our team. If you are passionate about exceeding service levels, enhancing customer satisfaction, and optimizing IT processes, this is the perfect opportunity for you.

 

Position Overview:

As the ITIL Process Coordinator at Eviden Digital Security Nederland, your primary responsibility will be to ensure the seamless execution of ITIL processes, with a particular focus on incident management and change management. You will play a crucial role in meeting and exceeding service levels, enhancing customer satisfaction, and effectively managing the workload of our engineering team. Your role will involve facilitating daily stand-up meetings, prioritizing incident tickets, and preparing and planning changes to ensure successful first-time execution.

 

Key Responsibilities:

- Incident Management:

  - Prioritize and coordinate the resolution of incident tickets to meet and exceed defined service level agreements.

  - Collaborate with engineers to ensure swift incident resolution and minimize customer impact.

  - Continuously monitor incident queues and escalate issues as necessary to maintain customer satisfaction.

 

- Change Management:

  - Prepare and plan changes in collaboration with relevant stakeholders.

  - Ensure that change requests are reviewed, approved, and executed in a timely and efficient manner.

  - Work closely with the engineering team to execute changes "first time right" and minimize disruptions.

 

- Team Coordination:

  - Facilitate daily stand-up meetings with the engineering team to review priorities and address any challenges.

  - Act as a central point of contact for process-related inquiries and provide guidance to team members.

 

- Process Optimization:

  - Identify opportunities for process improvement and efficiency enhancement.

  - Collaborate with cross-functional teams to implement best practices and drive continuous improvement in ITIL processes.

 

- Reporting and Documentation:

  - Maintain accurate records of incident and change management activities.

  - Generate regular reports to track performance against service level targets and identify areas for improvement.

 

Qualifications:

- Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent work experience).

- Minimal 1-2 years of relevant work experience

- ITIL certification or relevant IT service management certification is preferred.

- Proven experience in ITIL processes, particularly incident management and change management.

- Strong organizational and prioritization skills.

- Excellent communication and interpersonal skills.

- Ability to work collaboratively in a team-oriented environment.

- Proficiency in using IT service management tools and software.

 

Benefits:

- Competitive salary and benefits package.

- Opportunities for professional development and training.

- Collaborative and dynamic work environment.

- Access to cutting-edge technology and resources.

- Contribution to a critical aspect of digital security and customer satisfaction.

 

At Eviden Digital Security Nederland, we are committed to fostering a diverse and inclusive workplace. We encourage individuals of all backgrounds and experiences to apply.

 

If you are passionate about ITIL processes, exceeding service levels, and delivering exceptional customer satisfaction, we invite you to join our team and make a significant impact on our organization's success.

 

 

 

Let’s grow together.