Key Account Manager Travel Retail

At Swarovski, where innovation meets inspiration, our people desire to explore, experience and create. As a Key Account Manager Travel Retail you will have the opportunity to showcase your senior expertise, execute an exhilarating talent agenda, and make a meaningful impact on a global scale, working with a diverse team that is constantly pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We’re bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you.

About the job

Your responsibilities include, but are not limited to:

• Account Management & Maintenance: Tasked primarily with managing and maintaining travel retail key accounts. In this role, the KAM maintains knowledge and awareness of competing products/services, discount and pricing structures, and overall strengths and weaknesses to determine how best to service and motivate key accounts to stay and grow with the business.

• The KAM also maintains data and information relevant to key accounts for the purpose of conducting analyses that influence account-specific decision making.

• Responsible for ensuring that profitable sales volume and strategic objective targets are met for the assigned key accounts. Responsible for assessing, clarifying, and validating the consumers’ needs on an ongoing basis, maintaining high customer satisfaction ratings that are up to the business’s standards.

• Regularly follows up with the customers regarding orders and timely collections of the business’s products to obtain feedback on their level of satisfaction and note areas of sales performance improvement. The KAM leads solution development for the identified improvement areas, coordinating involvement of any relevant business personnel.

• Opportunity: Responsible for the generation of business in the assigned accounts as well as the attainment of new accounts for the business. Assists in the identification and evaluation of business opportunities by keeping an eye out for business best practices, trends, and principals that will enable the key account department to keep consumers satisfied and loyal to the business. Business Development

• Strategy: The KAM plays a major strategic role by implementing sales strategies that lead to high consumer satisfaction, hence, building awareness and credibility with the key clients In conjunction with the KAM also takes part in the strategic account planning process in which departmental financial targets, performance objectives, account management standards, and critical milestones over specific periods of time are decided upon.

• Analytics: The KAM plays an analytical role where s/he prepares detailed proposals/quotes depending on each partners’ requirements. Reviews target achievement and creates reports for partner, which facilitate the creation of informed account management decision-making and strategy formulation.

• Knowledge: Tasked with the maintenance of knowledge within the account management department. This is knowledge on the best practices, market trends, consumer trends, and the competitive environment. The KAM achieves this through regularly attending training sessions, for example, on new trending solutions and technologies. Also, constantly improves his professional skills by attaining relevant certifications and stays in tune with the business’s CRM tool and techniques that come in handy when managing consumers and more so the challenging ones.

• Collaboration: The role is also collaborative, with the KAM closely working with the customer support and resource management departments to meet account performance objectives as well as the key accounts’ expectations through complimentary cross-functional efforts. The KAM also liaises with travel retail Head of Sales and Global Retail Travel management in the creation and determination of departmental strategies, financial requirements, and account management standards.

• Other Duties: The KAM handles related duties as are necessary for the proper management of key accounts and duties assigned to her/him by the Director of Travel Retail, VP of Sales, Managing Director, or other.

About you

We are looking for a unique and amazing talent, who brings along the following:

• Bachelor’s Degree or relative experience
• 7+ years in experience in Sales Retail or in a similar role.
• Strong communication skills both verbal and written
• Detail oriented, analytical mindset, creative problem-solving ability, and exceptional attention to detail

What we offer

You can expect a range of benefits, including:

• Swarovski products discounts
• Employee Assistance Program
• Volun