Business Performance, Analytics & Reporting Analyst

Ko Mātou – About Us

Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

Mō te tūranga - About the role

The Operational Data Analyst is accountable for supporting execution of customer resolution projects in a timely manner for the benefit of our customers. This role will apply technical SAS skills and knowledge of banking processes to perform and maintain a range of Operational data oriented tasks that supports the Customer Resolution program. Such tasks include:

• Execution of Payments Claims Portal processes
• Updates of standard data sets from manually supplied sources (such as Term Deposit rates, GTIR customers)
• Monitoring of exception reports including recovery after failure

Other tasks may be added from time to time as our standard processes evolve.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent
Role Location: Auckland or Wellington
Work Hours: Full-Time

Ka aha tō rā e kite ai? - What will your day look like?

As a Operational Data Analyst, you will:

• Providing CR Squads with documentation around what is required from them to make payments
• Receiving data files from Customer Resolution Squads for further processing
• Support other teams outside of Customer Resolution by creating SDA files when required
• Receiving and processing files from other parts of the business, and loading these into the relevant databases
• Working as part of a project team employing Agile methods and processes
• Using SAS coding skills to create appropriate files and processes
• Low-level Data analysis and business process analysis
• Maintaining processes, and ability to understand and fix a process if it has failed
• Assuring/Reconciling payments
• Ensuring high levels of data accuracy in relation to customer remediations, esp regarding payments
• Communicating with CR squads in terms of timetabling and availability
• Monitoring a range of scheduled exception reports created historically within Customer Resolution, and recovering from any failures

Ōu Pūkenga? - What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Experience in SAS coding (development and analysis skills) or equivalent data coding, with the ability to pick up basic SAS skills quickly
• Must have excellent organizational skills and the ability to collaborate with people at different levels
• Responsibility for high quality, high output work and strong attention to detail and timeliness
• Demonstrate a high regard for urgency and deadlines
• Problem-solving and analytical mind-set
• An understanding of operational risk, and the ability to speak up regarding potential or actual breaches

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

He aha te take e uru ai koe ki a mātou? - So, why join us?

From the moment you join ANZ, you'll be part of a work whānau striving towards a common purpose: shaping a world where communities thrive.  

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and community you need to take the next big step in your career.  

We're a diverse community at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to wellbeing services and discounts on selected product