Account Manager, Client Success, SpringServe

Account Manager, Client Success, SpringServe

New York, NY

Hybrid Schedule (M/F remote, T/W/TH in-office)

At Magnite, we cultivate an environment of continuous growth and collaboration. Our work impacts what millions of people read, watch, and buy, and we’re looking for people to help us tackle that responsibility with creativity and focus.  Magnite (NASDAQ: MGNI) is the world’s largest independent sell-side advertising platform. Publishers use our technology to monetize their content across all screens and formats including CTV / streaming, online video, display, and audio. 

About this team:

As Account Manager, Client Success, SpringServe, you will be working in a truly generalist position focused on our premium Streaming adserver, SpringServe. The largest Streaming publishers and TV manufacturers in the world use SpringServe to power and manage the monetization of their CTV apps and content.

In this role you will: 

• Own client success on SpringServe, building trusted relationships and helping clients drive adoption, performance, and growth on the platform

• Assist in client onboarding for assigned accounts; coordinating timelines, requirements, testing, and go-live readiness in partnership with internal teams

• Develop a deep understanding of each client’s business and goals, translating needs into a tailored SpringServe setup and clear success plan

• Educate and advise clients on SpringServe functionality and ad tech best practices

• Troubleshoot and resolve complex technical and workflow issues, acting as the primary point of contact and escalating effectively when needed

• Analyze performance data and deliver actionable insights, creating reports and recommendations that help clients optimize strategy and execution

• Provide responsive, high-quality client communication, proactively managing risks, setting expectations, and ensuring follow-through on commitments

We’re looking for someone with: 

• 2+ years of experience in customer support and/or digital advertising - experience with RTB/programmatic and digital advertising at an agency, adserver, DSP, or SSP is a plus

• Experience providing technical support for clients of a SaaS platform

• Knowledge of video advertising (including CTV), SQL, Python (a plus)

• A highly motivated, outcome-focused mindset with a commitment to demonstrating accountability, ownership, and urgency for results

• Analytical, project management, and troubleshooting skills to solve clients’ technical problems

• A self-starter mentality and an eagerness to work autonomously in a dynamic team environment

• Exceptional written and verbal communication and presentations skills; adept in interacting with clients and internal, cross-functional stakeholders

• An eagerness to undertake new challenges that directly impact the business

Perks and Benefits: 

• Comprehensive Healthcare Coverage from Day One

• Generous Time Off  

• Holiday Breaks and Quarterly Wellness Days

• Equity and Employee Stock Purchase Plan

• Family-Focused Benefits and Parental Leave 

• 401k Retirement Savings Plan with Employer Match

• Disability and Life Insurance

• Cell Phone Subsidy

• Fitness and Wellness Reimbursement

Company Culture: 

We believe collaboration is essential to success. Magnite’s hybrid schedule includes two days worked remotely (Monday and Friday) and three days on-site (Tuesday, Wednesday and Thursday). Our offices provide catered lunches, beverages, snacks, training and development, and office events to support your work week.  We also understand you have appointments, families, hobbies, and other commitments. Magnite strives to maintain a healthy work/life integration for all employees so you can bring your best every day - both at work and at home.

• Community Service and Volunteer Events

• Company-Matched Charitable Contributions

• Wellness Coach and Mental Health Support

• Career Development Initiatives and a Career Growth Framework

• Culture and Inclusion Programs