Team Leader (English-speaking) - On-site - High Tech Industry HS03

Job Title:

Team Leader (English-speaking) - On-site - High Tech Industry HS03

Job Description

Experience the power of a game-changing career  

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.   

If you’re looking to grow and be inspired, as a Team Leader in Barcelona (on-site), you will be part of our team of game-changers who are powering the brands of the future in tech. 

Career growth and personal development  

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.  

What you will do in this role   

As a Team Leader on our team, you will:  

- Lead and develop call center team members through coaching, feedback, and performance management 

- Ensure delivery of services meets contractual KPIs, quality standards, and financial targets 

- Handle escalated customer issues and provide subject matter expertise 

- Monitor attendance, work performance, and compliance with policies and legal requirements 

- Analyze team metrics, identify root causes of attrition, and partner with leadership on retention strategies 

- Implement corrective actions for performance issues, up to and including termination 

- Communicate expectations, updates, and process changes effectively to staff 

- Manage shift-wide projects to improve productivity, quality, and service processes 

- Collaborate with clients to align on strategy, KPI performance, and service delivery 

  

Your qualifications   

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.  

Concentrix is a great match if you have:  

- A native or proficient level in English

- Previous management experience in a contact center environment 

- Strong communication skills, both written and verbal 

- Demonstrated ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverables 

- Work well under pressure and follow through on items to completion 

- Strong affinity with numbers and reporting, experience with Microsoft Excel and PBI are essential 
 

If you feel you don’t check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it’s this or another role. 

 

What’s in it for you  

In this role, we offer benefits that help you support your unique lifestyle:  

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