Senior IT End User Services Professional

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Join our Digital Workplace Services team as an Enhanced IT Support professional, where you will provide level 1 and 2 executive support while also assisting with web conferencing. Your main responsibilities will include resolving technology issues, performing end-user support tasks, managing web conferencing tools, and collaborating with various teams.

Responsibilities:

• Resolve technology problems or requests for onsite or remote executives.
• Provide support for applications, hardware/software troubleshooting, and user inquiries.
• Coordinate and escalate issues as needed to ensure timely resolution.
• Install, configure, and maintain hardware and software products.
• Provide after-hours support for escalations, if required.
• Participate in assigned technology projects.
• Contribute to packaging, testing, and the deployment of upgrades and enhancements.
• Manage asset inventory and tracking.
• Serve as a technology advocate for executives and JLL Technologies initiatives.
• Maintain high client satisfaction ratings.
• Communicate configuration and environmental factors that may impact performance.
• Manage incidents and ensure appropriate teams are engaged until resolution.
• Advocate for consistent and seamless user experiences.
• Provide regional support for Webex, Zoom, and Microsoft Teams, including large meeting moderation.
• Conduct regional training sessions to drive Webex/Zoom/Microsoft Teams adoption.
• Collaborate with the communications team for improvements, updates, and training.
• Work with product specialists to develop and update documentation.

Qualifications:

• 5 years of technology experience with 2 years in direct executive engagement.
• 5 years of corporate office experience.
• Strong problem-solving skills for software and hardware issues.
• Ability to work independently in a fast-paced environment.
• Availability for off-hour support.
• Creative and analytical mindset for technical solutions.
• Excellent communication and customer service skills.
• Diligent, resourceful, and meticulous work ethic.
• Strong documentation skills.
• Prior experience with web conferencing technologies.
• Project management experience.
• Ability to influence stakeholders and lead users through change.
• Familiarity with Cisco video conferencing devices.
• Technical knowledge of supported platforms including Windows, MacOS, Microsoft 365, Nexthink, mobile devices, and HP/Dell/Apple hardware.
• Proficiency in Microsoft Teams, Webex, and Zoom platforms.

Estimated total compensation ran for this position is:

70,000.00 – 90,000.00 USD per year

The pay range listed is a total compensation range including bonus, if applicable. The provided range is an estimate and not guaranteed. An employment offer is based on applicant’s education, experience, skills, abilities, geographic location, internal equity and alignment with market data.

Location:

On-site –New York, NY, San Diego, CA, Washington, DC

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Flexible and Remote Work Arrangements may be available

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