Communications Manager, KeepStock Operations

 

Work Location Type: Remote 

 

As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, we’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.

 

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a 2024 Glassdoor Best Place to Work and a Great Place to Work-Certified™ company, we’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.

 

 

Job Summary

The Manager of Operational Communications leads the development and execution of internal operational and change communications to Grainger KeepStock team members. This role will align to KeepStock in support of the highest priority communications for KeepStock team members. The Manager must be able to effectively manage multiple projects simultaneously and work collaboratively across a wide variety of positions and business areas. Lead the planning, message development, and distribution/deployment for KeepStock operational communications as well as change communications. Ultimately, this role contributes to enhanced communications effectiveness, change readiness and adoption, and team member engagement.

 

This role is designed to develop functional area expertise and serve as a subject matter expert in communicating to Grainger’s KeepStock team members, create paths to other operational or change communications roles, build bench for Manager or Sr. Manager roles in Communications; or, progressive roles in Technology.

You will report to the Sr. Manager, Change Mgt., Communications, and Deployment and have a dotted line reporting relationship to Sr. Manager, Communications, GBU.

 

This role offers an excellent opportunity to bring your expertise where you will significantly impact the success of a major transformation for one of Grainger’s leading solutions. It will provide exposure to cross-functional leaders to build your brand and elevate your career.

 

Key Responsibilities

• Lead execution of deliverables for both daily functional communications and change communication needs for the KeepStock business area.
  • Lead communications for internal business functions including and not limited to sales and external customer-facing materials.
  • Partner closely with Corp Comms to effectively communicate the highest priority corporate information by providing input and support on plans, messages, and materials.
• Work and projects to include managing and improving operational communications channels, content development for operational and deployment communications, KeepStock business initiatives, creation and support of stakeholder engagement strategies, large meeting leader communications support, and change strategy deployment.
• Manage multiple daily and project work streams concurrently, identifying and elevating integration opportunities and roadblocks to ensure impactful operational communications across teams and functions.
• Develop standards and processes to improve the efficiency and effectiveness of operational communications channels, including communications calendar development, management, and measurement.
• Manage communications plans, key messages, presentations, and other supporting materials for functional operational priorities and high visibility projects; report out on progress to senior leaders..
• Manage deployment and change communications.
• Accurately maintain and update the repository of communications materials.
• Ensure KeepStock and Grainger's brand is represented positively in operational communications
• Partner an