CSB Underwriting Support Account Representative - Remote - Cigna Healthcare

Summary:

You are part of a team assessing risk for Medicare Supplement and a portfolio of supplemental products including Whole Life, Cancer and Heart plans. This team interacts with agents and applicants via phone regarding underwriting requirements and underwriting decisions. 

Responsibilities:

• Works as a liaison for our Senior underwriting team to resolve inbound and outbound calls related to underwriting decisions, clearly communicating coverage details accurately
• Review and assess applicant medical history and any available third-party data according to established underwriting criteria.
• May call applicants for clarity regarding submitted medical history. This will include asking additional probing questions related to medical history or prescription usage.
• Complete application reviews timely. This will include reviewing applications within established turnaround times to meet service level targets.
• Build and maintain relationships with other members of the new business team and agents that rely on our team for expert level knowledge
• Thorough understanding of the portfolio of product offerings and the different underwriting criteria used to accurately evaluate an enrollment application.

Qualifications:

• High School diploma is required.  
• 1+ years’ prior medical Insurance-related work experience required or 2+ prior healthcare experience  
• 2+ years’ experience demonstrated in customer service
• Above average knowledge of medical conditions/prescriptions
• Ability to work independently and as part of a team is essential
• Excellent verbal and written communication skills
• Proficiency using Microsoft Office, specifically Word and Excel
• Ability to meet production and quality standards

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an hourly rate of 17 - 24 USD / hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Gro