Clinical Product Analyst, Virtuwell

HealthPartners is currently hiring for a Clinical Product Analyst, Virtuwell. The Clinical Product Analyst is a critical role at Virtuwell and is responsible for bringing new clinical products and experiences to life in our innovative on-line clinic. The analyst is the product clinical subject matter expert responsible for the development of new care experiences that meet clinical practice guidelines. It leads cross-functional teams and collaborates with clinical, operational, analytics, and product development teams to ensure diverse points of views are represented.

Required Qualifications:

• Bachelor Degree in Computer Science, Business Administration, Healthcare Management, or related field.
• Minimum of 3 years’ experience as a business or systems analyst supporting a clinical information system or related clinical decision support environment.
• Demonstrated ability to translate clinical information into protocol/decision support requirements.
• Excels at managing details but also has the ability to explain the business value and impact of the work.
• Ability to work on multiple projects to meet stated deadlines.
• Excellent communication skills in technical and nontechnical topics with proven capability to communicate complex subject to nontechnical end users in an effective and supportive manner.
• Knowledge of basic system build decisions, database modeling and mapping, and user workflow.
• Must understand and appreciate the Change Control process and its sub-processes.
• Must be able to thoroughly complete and analyze business requirement documentation and turn requirements into solutions.
• Requires excellent listening skills. Position requires demonstrated ability to communicate with stakeholders on complex topics.
• Must be able to collaborate with other stakeholders in a team environment.
• Excellent analytical skills and ability to perform extensive research in a diligent manner.

Preferred Qualifications:

• 5+ years’ experience as a business or systems analyst supporting a clinical information system or related clinical decision support environment.

Hours/Location:

• M-F; Days
• Position may work remotely but will prefer local/regional candidates for occasional onsite needs.

Accountabilities:

The Senior Clinical Product Analyst is responsible for leading the design and development of new clinical guidelines and rules from the conceptual product stage through development including:

• Leads the discussion of guidelines and clinical rules with our clinical team responsible for translating the information into documented requirements.
• Analyzes potential solutions to protocol change requests and works with analytics and operations to scope options and effort.
• Facilitates the development and maintenance of clinical content from providers and our customer experience team.
• Develops build documentation and tickets for clinical practice and guideline development.
• Facilitates the protocol release planning process with related product development stakeholders.
• Plans protocol teamwork assignments and coordinates/tracks status.
• Participates in the protocol build process including building content and rules changes.
• Establishes and maintains effective communications with team members and stakeholders. Communicates project status to identified stakeholders through routine status reports and meetings.
• Initiates and maintains issues logs, taking responsibility for identifying and coordinating resolution of all clinical guidelines, rules, and protocol development issues.
• Facilitates discussions with Clinical Leaders on clinical practice changes and new care guideline development.
• Responsible for ensuring that the virtuwell brand, tone, and simplicity is represented through the care experience.
• Maintains templates and standards for each type of protocol change to ensure high quality and efficient development.
• Performs other duties as assigned.

At HealthPartners we believe in the power of good – good deeds and good people working together. As part of our team, you’ll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work.
We’re a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.
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