Exec Dir, Clinical Pharmacy Services

Overview

Under the general direction of the Managing Director, Health Systems Solutions or designee, the Executive Director (ED) of Clinical Pharmacy Services (CPS) is responsible for providing leadership, direction, and guidance in all pharmacy programs including sales and business development, service delivery, consulting, and product development.

 

This position has primary responsibility for formulating and implementing new business development strategies and marketing and sales efforts to achieve revenue and margin growth aligned with the new business and operational priorities articulated in the UMass Chan and ForHealth Consulting strategic plan. This position is the principal customer liaison responsible for developing, maintaining and increasing customer satisfaction. The ED monitors and addresses emerging business issues to ensure the integrity and effectiveness of CPS programs and maintains existing business lines through ongoing program evaluation and process improvements. The ED has overall responsibility for managing and directing a diverse portfolio contracts and a staff while assuring quality service delivery and prioritizing customer service and satisfaction.

Responsibilities

• Manages and oversees day to day operational, clinical, and administrative operations of the Department. Ensures that CPS and its programs are functioning within regulatory, legal and contractual (ISA) requirements• Oversees and directs the development and implementation of programs and projects within all designated business lines.• Leads business development efforts in discovering and evaluating new clinical pharmacy services markets, identifying new business leads, and targeting specific opportunities leading to the acquisition of new business and maximization of revenue and margin, while maintaining fruitful relationships with existing clients. • Independently identifies and develops new business opportunities, in-state and nationally, for clinical pharmacy services business lines for federal, state and local government and the private sector.• Provides strategic direction for responses to new business opportunities to achieve an appropriate balance of programmatic quality with financial competitiveness.• Represents CPS in ForHealth Consulting-led strategy meetings to identify new business opportunities, support collaboration within ForHealth Consulting solution sets, participate in go/no-go decisions on future work and develop proposal responses.• Develops, reviews, and leads new program initiatives in accordance with CPS service lines and business goals.• Leads strategic planning initiatives within CPS and ensures these plans are consistent with and support ForHealth Consulting and UMass Chans’ larger strategic direction and goals. • Cultivates and maintains strong collaborative relationships and communication with enterprise leadership, and other ForHealth Consulting business units. • Collaborates with other ForHealth Consulting business units in enhancing their service deliverables, either by shared staff or other methods.• Works with shared infrastructure divisions (i.e., finance and digital solutions) within UMass Chan to assure their involvement in support of the CPS core business growth in a fashion consistent with the overall goals and objectives of UMass Chan/ ForHealth Consulting.• Establishes and maintains productive collegial relationships with key client agencies and designated client contacts. Works collaboratively with customers to identify and meet their needs, ensures effective work processes and jointly develops strategies for enhancements leading to service improvement and revenue growth. • Negotiates Interagency Service Agreement (ISA) terms with applicable Commonwealth of Massachusetts agencies, and contracts for services sold with non-state agency clients and business partners. • Communicates regularly and effectively, with the Managing Director, Health Systems Solutions and ForHealth Consulting Leadership related to CPS business lines, operations, budgets, and business activities. • Oversees quality management programs to document CPS effectiveness through ongoing quality assurance and program evaluation initiatives, including setting and tracking attainment of performance goals, maintenance of program efficiency and effectiveness, and adoption of alternative work flows and processes to improve specific areas of CPS service delivery.• Assure quality objectives are met and maintained within the service line for optimal UMass/ ForHealth Consulting contractual relationships and establish indicators to monitor performance with all disability and community services clientele.• Oversees delivery of competency-based training programs for new employees and professional development opportunities for existing employees in order to ensure maintenance and enhancement of required knowledge and skill sets for effective job performance. Ensures ongoing maintenance