Associate Director, National Account

CSL's organization is accelerating innovation to deliver greater impact for patients. With a project-led structure and a focus on collaboration, we’re building a future-ready team that thrives in dynamic biotech ecosystems. Joining CSL now means being part of an agile team committed to developing therapies that make a meaningful difference worldwide.

You are responsible for optimizing access, reimbursement, and profitability for CSL Behring’s portfolio of brands in specialty and orphan disease.  This is a key leadership role in CSL Behring’s commercial organization and reports to the Senior Director of Corporate Accounts.  The ADCA is responsible for executing CSL Behring’s market access strategies with targeted payers, health plans, pharmacy benefit managers, Medicare administrative contractors, Medicaid programs and Specialty Pharmacies.

Main Responsibilities and Accountabilities:

• Responsible for optimizing formulary access, reimbursement and profitability within targeted accounts for CSL Behring’s portfolio of brands

• Execute CSL Behring’s market access strategies with payers, health plans, pharmacy benefit managers, Medicare Administrative contractors, Medicaid programs, and Specialty Pharmacies.

• Lead negation and Contract Management activities with targeted accounts.

• Support the development, implementation, and ongoing assessment of all CSL Behring market access strategies within Commercial, Medicare, Medicaid, and Specialty Pharmacy market channels.

• Represent CSL Behring at key industry functions such as Asembia, PCMA.

• Collaborate with Marketing, Market Access, Sales, Commercial Operations and Medical Affairs to align strategies and meet joint brand and cross-organizational objectives.

• Collaborate with Sales leadership to drive product pull-through opportunities.

• Collaborate with Field Reimbursement leadership to overcome product access obstacles.

• Analyze the US healthcare market trends, healthcare reform, and relevant business models to inform approach to account management.

• Advise commercial leadership regarding payer and SP market trends, landscape changes and policies that influence the marketplace for the CSL Behring portfolio

• Manage resources effectively and efficiently within budgetary constraints

• Ensure compliance with corporate policies and procedures, as well as US healthcare laws and regulations

​Acts as the primary point of contact for CSL with assigned accounts.  Fosters and develops multi-level and senior relationships within assigned accounts and affiliated organizations to create a foundation for developing new business opportunities.  Develops internal champions within each account.

Analyzes accounts’ near-term and longer-term objectives and promotes consideration of company products and services to meet and align with identified objectives.  Develops strategic account plan to increase penetration of CSL Behring products.  Provides timely feedback to CSL regarding accounts and resulting effect on CSL sales. Provides timely and accurate forecast for each assigned account.

Lead negotiation and Contract Management activities with targeted accounts.

Secures meetings with appropriate customer personnel to review the clinical and reimbursement information and adopt appropriate treatment protocols and policies that are supportive of CSL therapies. 

Represents CSL Behring at key Payor/PBM and Specialty Pharmacy conferences. Contributes to training on appropriate topics for CSL sales representatives, MSL and others, as needed. 

Integrate with Regional Business Managers (RBM) to drive penetration and initiative implementation in each region.  Integrate with other Account Managers to coordinate and leverage relationships to ensure CSL Behring therapies are properly integrated with end-user customers.

Troubleshoots accounts to overcome clinical issues and barriers involving the company’s product portfolio.  Key tasks will be to educate selective customers on the company, and the unique benefits involving CSL products and programs available to support their appropriate use. Collaborates with Field Reimbursement Managers to resolve patient access issues.

Collaborate with marketing, medical affairs, and patient engagement to ensure alignment and full utilization