Field Site Administrator

General information

Requisition # R61130 Locations USA-NY-New York Posting Date 06/11/2025 Security Clearance Required Public Trust/Suitability Remote Type Onsite Time Type Full time

Description & Requirements

Transform the future of federal services with ManTech! Join a vibrant, energetic team committed to enhancing national security and public services through innovative tech. Since 1968, we’ve partnered with Federal Civilian sectors to deliver impactful solutions. Engage in exciting projects in Digital Transformation, Cybersecurity, IT, Data Analytics and more. Ignite your career and drive change. Your journey starts now—innovate and excel with ManTech!

ManTech seeks a motivated, career and customer-oriented Field Site Administrator (FSA) to join our team in the New York City area. This is an onsite position that also requires regional travel providing technical support to Immigration Courts for the US Department of Justice, Executive Office for Immigration Review (EOIR). This is a fast-paced work environment that offers the opportunity to utilize hands-on experience with a variety of IT solutions to solve mission-critical problems supporting the US immigration process. 

The Deskside Support Specialist will be responsible for supporting EOIR customers at the New York Immigration Court, the Santa Ana Immigration Court and other immigration courts located in the same region. This individual will work closely with ManTech support staff working out of EOIR Headquarters in Falls Church, VA, on complex issues that cannot be resolved independently. 

Responsibilities include but are not limited to:

• Provide deskside support to immigration judges and legal support staff to resolve incidents with Microsoft and other COTS products, custom applications, local area network connectivity, and basic functionality with courtroom AV equipment. 

• Install and configure hardware to include desktops, laptops, printers, multifunction devices, scanners, servers, and courtroom AV equipment. 
• Manage and prioritize incidents and requests from a home location court and multiple satellite courts in the region to ensure that highest priority staff and tickets receive immediate focus, and all tickets receive regular follow up until resolved. 
• Provide support for setting up new courts, expanding existing courts, and moving courts to new locations. 
• Power cycle and provide basic troubleshooting support for network switches and devices, replace defective cabling and simple cabling electronics and components, and install network data drops and associated cabling to patch panels. 

Minimum Qualifications:

• A minimum of 7+ years of relevant work experience
• Demonstrated experience resolving technical issues with: Windows 10 workstations, Microsoft Office applications, Local network and VPN connectivity, Printers, scanners, and other connected peripherals, Network printers, scanners, and multifunction devices, Microsoft Active Directory and DHCP, Print servers, Video confer