Sr. Performance Manager

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

*Please note, this is a hybrid position, working 2 days on-site and 3 days remotely.

Senior Performance Manager
Account Governance & Enablement

The Senior Performance Manager drives JLL's account performance management strategy, leading the team to exceed performance goals through strategic KPI oversight, outcome metrics, and productivity optimization. This role is integral to account service delivery and client relationships, serving as a critical driver of JLL account team success.

Key Responsibilities:

Client Relationship: Strategic Partnership & Communication

• Executive Presence: Act as the primary point person for client leadership and anticipating their needs/ staying ahead of deliverables.

• Value Storytelling: Lead the preparation and delivery of Monthly (MBR) and Quarterly Business Reviews (QBR), moving beyond "green" KPIs to demonstrate the broader economic and functional value JLL brings to the account.

• Expectation Management: Proactively manage client expectations regarding service delivery changes, ensuring that any performance risks are communicated with a clear "path to green" and mitigation strategy already in place.

• Voice of the Client: Serve as the internal advocate for client priorities, ensuring the JLL delivery teams understand and pivot toward the client’s evolving definition of success.

Performance Architecture & KPI Oversight

• Own the comprehensive performance matrix, ensuring every KPI is clearly defined, accurately measured, and consistently achieved across the portfolio - in partnership with our Service Line leadership.

• Develop and manage sophisticated outcome metrics that extend beyond contractual KPIs to demonstrate JLL's measurable impact on client business objectives

• Execute "Speed to Green" strategies by proactively identifying underperforming metrics and leading root cause analysis to resolve issues before they affect client relationships

Data-Driven Decision Support

• Lead development and governance of risk register, transforming complex operational data into executive-level narratives and actionable insights

• Transition the account from reactive reporting to predictive analysis, identifying performance trends that enable leadership to make informed, proactive decisions

Systems & Framework Integrity

• Maintain the Momentum platform with continuously updated performance data, milestones, and account health indicators

• Oversee integration between Corrigo (CMMS) data and reporting dashboards to establish a single source of truth for all performance metrics

Operational Compliance & Governance

• Manage the Contract Change Request (CCR) process as it relates to performance, ensuring scope changes are accurately reflected in KPI targets

• Maintain a performance-focused Risk Register, proactively flagging at-risk metrics and documenting mitigation strategies

• Monitor annual Account Plan progress, ensuring all performance-related milestones are achieved on schedule

Experience:

• 5+ years in Performance Management or Business Operations within high-stakes business environments
• Analytical Expertise: Expert-level ability to synthesize disparate data sets into cohesive performance strategies
• Technical Proficiency: Advanced expertise in Momentum (CRM), Corrigo (CMMS), data visualization tools and familiarity with Google Apps Script
• Preferred Certifications: Six Sigma Green or Black Belt to support outcome metrics methodology

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensat