Director, Revenue Operations - Implementation & Delivery

Location: United States
Reports to: Niki Gupta, VP of Revenue Operations

About AlphaSense: 

AlphaSense is a market intelligence and search platform used by the world's leading companies and financial institutions. Since 2011, our AI-based technology has helped professionals make smarter business decisions by delivering insights from an extensive universe of public and private content—including equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. 

Headquartered in New York City, AlphaSense employs over 1,000 people across offices in the U.S., U.K., Finland, Germany, India, and Singapore. For more information, please visit www.alpha-sense.com.

About the Team:

We are hiring a Director, Global Revenue Operations with a focus on overseeing the implementation and delivery in all aspects that impact the revenue organization. The Revenue Operations at AlphaSense drives productivity and improves efficiency for our Sales team. We create and implement operational rigor, improve processes, and enable strategic initiatives that impact the revenue organization.  At our core, we are a dynamic team of highly driven self-starters who are passionate about operations and thrive in a fast paced, challenging environment.

About the Role:

We are looking for a strategic, experienced and results-oriented leader within the Revenue Operations team to design, implement, and manage our revenue operations processes. This leader will be a true partner to our Sales team and be a key in driving enabling tools/processes. In this role, you will have overall ownership of User Fulfillment, Order Management and as a result all content and finance related processes. You will have a strong partnership with our Global Sales & Customer Operations team, our Revenue focused program managers and technical teams along with the Finance and Content team. The role has the ultimate goal of improving productivity and efficiency for our internal revenue operations team, the Sales team, our User onboarding/offboarding and the key metrics reported on by Finance. You will have a direct impact to drive improvement on our IPO readiness journey and ultimately scalability as a revenue organization. 

Who you are:

• At least 10+ years of experience working with a Revenue organization and playing a key role in driving productivity
• Operations professional with a passion for driving productivity, improving processes and using new technology to drive revenue at a high growth B2B SaaS company
• Proven track record of driving revenue growth, optimizing processes, and enhancing operational efficiency
• Exceptional leadership and team collaboration skills, with the ability to influence and align cross-functional teams
• Experience optimizing and rolling out new, workflows, and processes within a sales organization
• Excellent communication skills, and the ability to work in a dynamic, fast-paced and fun environment
• An ability to think strategically, act tactically and write effectively
• A creative problem solver that identifies new and innovative ways to drive sales productivity
• A strong project manager who enjoys “making things better”
• Excellent analytical and problem-solving skills, with the ability to interpret data and derive actionable insights
• Demonstrates exceptional organizational skills and attention to detail
• An ability to create a long term plan in mind while acting nimbly to support a business in hyper scale
• A seasoned leader who has interacted with teams overseas, coaching and upskilling amazing talent

What You’ll Do:

• Optimize our existing fulfillment and order management processes to ensure scalability 
• Partner with our Content & Finance leaders to provide productivity gains and execute the revenue strategy, optimizing processes and workflows
• Lead the path for “best in class” operational rigor and focus on moving the org to a scalable and efficient state
• Ensure we are focused on the infrastructure needed for reliable month close processes and finance reporting
• Be the ultimate escalation for our revenue organization all business as usual processes 
• Provide seamless transitions from “initiative” to “business as usual” while  implementing and executing on core business processes to the revenue organization
• Partner with our Revenue Program Managers and Revenue technical teams to implement best practices
• Be a resource to Finance Leadership on data and and core KPIs
• Be the “go to person” for ultimate implementation and delivery within Revenue Operations
  
  

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