Manager Merchandising Operations (Receiving)

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods. Through our work, we are committed to contributing to a sustainable future, both for fashion and for our employees. Authenticity is a core component of our business; we value it in our products and we celebrate it across our teams by encouraging every TRR employee to bring their REAL authentic selves to work each day. We’re hiring, and we’d love for you to join our dynamic team!

Our Authentication Centers (warehouses) are where the magic happens! The Art & Science of Real comes to life within our facilities located in New Jersey and Arizona — combining the knowledge of hundreds of luxury experts with cutting-edge, proprietary technology.  As Manager, Receiving, you will lead and develop a team of leaders, fashion product receivers, handlers, and brand experts while driving strategic planning and execution of department initiatives. If you are a passionate people leader who thrives in a fast-paced, production-driven environment, this could be the perfect match!

What You Get To Do Every Day

• Establish and oversee operational procedures and quality standards for incoming shipments from consignors while ensuring that items are processed and reviewed accurately
• Ensure all inbound product service level agreements and both team and individual key performance indicators are met. 
• Recommend improvements to operational flows, proactively identify opportunities.
• Support various People functions including interviewing, new hire scheduling, training, development, corrective action and performance reviews 
• Constantly providing professional development for employees with a strong focus on those in leadership roles including senior receivers, leads and assistant managers
• Monitor and manage employee performance at all levels; providing coachings and trainings where needed
• Look for ways to improve and promote quality; demonstrates accuracy consistency and thoroughness
• Strong presence and visibility on the receiving floor building rapport with teams, and coaching in the moment.
• Responsible for creating and maintaining a positive and inclusive work environment that contributes to a reduction in turnover and strong engagement of the teams.
• Manage receiving standards and ensure compliance with designer list, condition and brand standards.
• Manage daily planning, re-forecasting projections to actuals and summarize past day’s performance; present status updates to the leadership team 
• Conduct weekly and monthly audits to achieve compliance with standard operating procedures
• Oversee all inquiries sent to Receiving support, ensuring responses are timely and accurate
• Perform administrative activities associated with the effective management of warehouse operations, including maintenance, housekeeping, and organization
• Work closely with other department managers to ensure all inbound groups have the assistance they need to process consignments
• Attend all required cross-departmental meetings and present relevant information to the team
• Responsible for conducting team touch bases, Aligning with senior leadership on quarterly goal settings and executing performance reviews.
• Other duties as assigned

What You Bring To The Role

Minimum Requirements

• 5+ years of experience leading and managing a team of 50 or more, preferably within an e-commerce warehouse environment
• Experience leading and developing both hourly as well as salaried employees and leaders
• A proven track record for managing and developing a high performing team in a metrics-based goal driven environment
• Excellent business judgment, fact-based decision-making, and problem solving skills
• Drive to achieve results both individually and as a team
• Exceptional attention to detail and organization skills
• Strong written and verbal communication skills with ability to tailor communication style to suit the target audience; executive presence 
• Adaptability and openness to change
• A growth mindset with a solutions focus

Preferred Requirements 

• Bachelor’s degree
• Proficiency with Google Suite

Compensation|Benefits|Perks

• 401K (with company matching up to $1000)
• Medical, Dental & Vision Insurance
• Paid parental leave
• Employee Stock Purchase Plan (purchase stock at discounted rates)
• 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work) & 9 Paid Holidays
• An hour of paid sick leave for every 30 hours worked
• Up to 40 hours of COVID-19 PTO is available to cover missed shifts