Med Spa Regional Practice Manager - West Coast

POSITION SUMMARY
As Practice Manager you'll be the visionary leader behind our premier medical spa location, crafting extraordinary experiences and nurturing team excellence. This role goes beyond traditional management – it's an opportunity to shape the future of aesthetic medicine while leading a team that defines industry standards.

As a dynamic leader, the Practice Manager will guide and mentor the team, streamline processes, and ensure compliance with industry regulations and practice standards. The role is critical in fostering a collaborative, high-performing environment where staff members are empowered to excel, and patients receive unparalleled service. The ideal candidate will showcase exceptional leadership, organizational expertise, and a dedication to operational excellence, paired with a genuine passion for med-aesthetics and a drive to inspire excellence within their team!

KEY RESPONSIBILITIES:

• Orchestrating operational excellence:
  • Command the daily symphony of operations at the practice, ensuring smooth functioning.
  • Supervise staff members and delegate tasks as necessary to optimize workflow.
  • Design and implement strategies that elevate both patient experience and business performance.
  • Step in as required during periods of insufficient coverage to maintain smooth operations at the Practice.
• Financial virtuosity:
  • Participate in the financial narrative through strategic P&L oversight.
  • Motivate teams to reach revenue targets and personal performance goals by providing clear guidance and a compelling vision.
  • Create actionable plans to drive growth at the practice level to hit or exceed quarterly collections goals.
• Crafting exceptional experiences:
  • Foster an environment where luxury meets genuine care.
  • Transform patient feedback into refined service experiences with professionalism and grace.
  • Foster a positive and welcoming atmosphere for patients to enhance their experience.
• Policy and procedure development:
  • Ensure the Practice is in compliance with established AMP policies, procedures, and SOPs, and remains informed of any changes.
• Inventory management:
  • Manage inventory and supplies, ensuring that all products are stocked and available for use.
  • Perform End of Month and daily inventory audits to catch and correct any variances in inventory.
  • Coordinate with suppliers to replenish stock as needed while minimizing waste. [AS1] 
• Smart scheduling:
  • Oversee the scheduling of appointments and ensure that all patients are seen in a timely manner.
  • Optimize appointment scheduling to maximize patient satisfaction and staff efficiency.
• Record keeping:
  • Manage and maintain patient records ensuring that all information is accurate and up-to-date.
  • Safeguard client confidentiality and privacy in accordance with HIPAA regulations.
• Innovation & growth:
  • Proactively manage key performance indicators (KPIs) in field marketing, PR, Google reviews and customer engagement, creating pragmatic solutions to achieve target goals. 
  • Be responsible for the Practice’s marketing, covering social media, local outreach, and recall programs.
  • Collaborate with the Marketing Team on campaigns that capture the essence of our premium services.
  • Develop and implement marketing strategies to promote the spa and attract new patients.
• Nurturing team brilliance:
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